Inside Sales Representative

FATTMERCHANT

Orlando’s fastest growing payment technology company!

Why You’ll Love Fattmerchant:

First and foremost, Fattmerchant exists to provide the Best Damn Experience to both our customers AND our people. We do this through building an exceptional product that our customers need to grow their business, the highest customer satisfaction rating in the industry, and three strong core values that we live and breathe every day.

One Team:

We all possess a “team over self” attitude and are all aligned towards the overall mission of the company

Get Shit Done:

We believe in being the best version of yourself within a results-focused work environment

Create Joy:

It’s one thing to just be polite and enjoyable (permission to play), but we take it a step further by sparking joy and happiness across our team members and our customers

These are the values that define who we are, and which have empowered our staggering growth since our founding in 2014. It’s exciting to be Central Florida’s 3rd Fastest Growing Company!

Fattmerchant has seen exceptional year-over-year growth because of our dedication to building powerful integrated payment solutions for SMBs, and for our partners who serve SMBs. We started with the idea that businesses deserve better, and Fattmerchant employees are committed to bringing a truly exceptional payments experience to business owners across America.

We’re redefining an industry that is known for excessive fees, being difficult to understand, and for having subpar technology. It’s not always easy, but we’ve seen the fruits of our efforts through our 99% customer retention rate, NPS score that breaks industry records, and employees who are always happy to step through the door and tackle the day with the best team out there. We’re proud to be recognized for our excellence in technology, work environment, and entrepreneurial spirit, with such honors as 2018 and 2019 Best Fintech to Work For from PaymentSource, Coolest Office Space from Orlando Business Journal, and one of Entrepreneur Magazine’s 2018 Top Company Cultures. Not to mention countless acknowledgements in technology, innovation, and leadership from publications across the industry.

• As part of our interview process, we will be using a video interviewing platform, Spark Hire. The video interviewing platform will allow our hiring team and candidates to connect more quickly without the pressure of synchronizing calendars for our initial phase of candidate assessments. Our goal with the video interviewing portion of our hiring process is to learn more about your personality and previous work experience.

What You’ll Do:

Job Summary

As a Fattmerchant Inside Sales, Payment Consultant, you are a critical part in fulfilling our mission to help small business owners make smarter business decisions through our world-class platform, award-winning customer service, and transparent easy-to-understand pricing.

As an Inside Sales Payment Consultant, you are the first point of contact that every merchant will engage with, and serve as experts in this industry. The top performing PCs will have a keen understanding of:

• The payment processing industry
• The Fattmerchant solution and offerings
• The Underwriting process
• Processing statements
• CRM operations and task management

Your responsibilities as a PC will include, but not be limited to, understanding general operations around the merchant’s industry, how they’re currently processing, and prescribing solutions based on Fattmerchant’s offerings and the prospect’s needs, all while efficiently and effectively navigating through our systems.

In return, we are committed to supporting you in your daily activities, providing you continuous and ongoing training & coaching, supplying you with the right tools & solutions to streamline your efforts, and propelling your career to the next level!

Key Responsibilities & Objectives

• Educate, consult, and navigate business owners (merchants) towards the appropriate Fattmerchant solutions, product offerings, and plans
• Respond immediately to inbound calls and inquiries regarding Fattmerchant
• Have a keen understanding of the payment processing industry
• Properly maintain follow up tasks and stay on top of all your active contacts and opportunities
• Effectively navigate through the sales cycle from the initial discovery call all the way to the close
• Source new contacts and opportunities from areas outside of marketing leads; have a “hunter mentality”
• Keep up with industry trends, competitive landscape and specific verticals that can benefit from Fattmerchant’s solution
• Collaborate with the Customer Success team and Underwriting team to ensure that the customer journey is positive and flawless
• Effectively navigate through your internal systems, including HubSpot, Google Apps, and Voxtell phone
• Be a brand ambassador in the community through event presence including, but not limited to, Chamber Events, O-Tech, OBJ, Meet ups, Associations, and others

Requirements

• 2+ years of Consultative Sales experience selling a technical solution with around a 30-45 day sales cycle
• Collaborative attitude with a focus on “We” and not on “Me”
• Innate curiosity. Must be able to ask the right questions to understand the merchant’s business, pain points, existing infrastructure, and needs
• Highly empathetic. Be a champion of both Fattmerchant and the Merchant
• Strong attention to detail, work ethic, and communication skills.
• Strong Interdepartmental Relationships. Ability to collaborate within the Sales department as well as the Underwriting department, and Customer Success department.
• Ability to work under pressure in fast-paced environment with aggressive company and individual goals
• Knowledge and proficiency with CRM systems, preferably Salesforce and/or HubSpot
• Effective use of Google Apps (Gmail, Google Calendar, Google Drive, Google Docs, Google Sheets)
• Solution-oriented with the ability to think strategically and creatively in decision-making
• Coachable and able to take direction and feedback well, yet being forward-thinking to challenge the status quo
• Experience/Desire to contribute to the broader goals of the organization beyond your immediate job description
• Culture Fit: someone who is positive, optimistic, ambitious, proactive, honest, charismatic, well-rounded, articulate, autonomous, innovative, and has an insatiable appetite for success and snacks.

Benefits

• Health Insurance (medical, dental, vision)
• Competitive Base Salary + Uncapped Commission
• 4% 401K Match
• Conference & Continuing Education Coverage
• Team Building Events/Opportunities
• Downtown Parking
• Performance & Incentive Bonuses
• Unlimited PTO
• Free snacks!

Fattmerchant is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.