Inside Sales Representative

Inside Sales: Competitive Pay with Monthly Bonus and $1500 Signing Bonus

Johnstone Supply, Balsan Group is an HVACR Distributor in Pennsylvania, Maryland, Massachusetts, and Maine with the aim to grow. We are a family-owned and fast-growing company, ready to reward those who have the expertise in the industry and who have the energy for growth in their career. We are all about working as a Team, providing skills, training and tools for our team-members to grow in their careers. We are a forward-thinking, sales-driven company who aim to offer the highest level of service to our customers.

We re looking for a high-energy, knowledgeable Counter Sales Rep to grow sales in a competitive HVACR market of contractor businesses and industrial accounts. Candidates must have attention to detail, a high level of problem solving skills, strong communication skills, work well as a team, and be able to work well under pressure. Needs to be proficient with computers and different software and know how to navigate the internet to find products for customers.

Benefits:

• Competitive pay with a monthly Bonus structure, plus $1500 Signing Bonus
• Competitive Medical, Dental and Vision insurance offered
• 401K match after a year of employment
• On-going classroom and web-based training provided
• Paid Time Off
• Excellent working hours

Job duties:

• Generate new and repeat sales by providing product and technical information in a timely manner
• Determine customer requirements and expectations in order to recommend specific products and solutions
• Recommend alternate products based on cost, availability or specifications
• Present price, credit and terms in accordance with standard procedures and customers profitability profiles
• Accurately process customer transactions such as orders, quotes or returns
• Provide accurate information regarding availability of in-stock items
• Communicate effectively with vendors, corporate, distribution centers, and other branches to obtain accurate information relating to shipment dates and expected date of delivery
• Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
• Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
• Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint
• Remain current on consumer preferences, changes in local codes and product developments by attending sales meetings, vendor training and trade shows, or reading trade journals
• Manage time effectively, meet personal goals and work effectively with other members of the distribution team
• Communicate to the purchasing department unexpected increases or decreases in demand for products
• Assist in scheduled physical inventory counts
• Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software
• Follow company policies and procedures
• Present a professional image at all times to customers and vendors
• Perform other duties as assigned.

Experience and Skills:

• High school diploma or GED required.
• Minimum 2 years experience in a customer service position. Demonstrated understanding and application of effective sales strategies and techniques.
• Ability to maintain a positive and friendly demeanor.
• Excellent communication skills, verbal and written.
• Skill in using critical thought to identify the strengths and weaknesses of alternative solutions.
• Proficiency with computers and different software required as well as knowledge on how to navigate the internet to find products for customers.
• Prior experience in the HVACR industry preferred.
• Eclipse knowledge preferred.
• College education preferred.