Inside Sales / Customer Service - Building Materials

Alside represents over six decades of inspired innovation. Founded in 1947, Alside is a leading manufacturer of vinyl siding and accessories, vinyl windows and patio doors, and fencing and railing products for the residential and commercial remodeling and new construction markets.

With headquarters in Cuyahoga Falls, Ohio, Alside has over 3000 employees in its seven manufacturing facilities (Cuyahoga Falls OH; West Salem OH; Ennis TX; Cedar Rapids IA; Kinston NC, Bothell WA; Yuma AZ). Alside products are distributed to licensed professional remodeling contractors and home builders through our network of 100 Alside Supply Centers and also through select independent distributors across the country.

SUMMARY:

The individual in this role will be primarily responsible for serving and supporting our customers though effective use of superior customer service that meets each customer’s unique set of delivery and product requirements.

KEY RESPONSIBILITIES:

• Deliver Customer Service by responding to customer needs thoroughly in a timely manner with accuracy and detail:

Develop and maintain a high level of product knowledge

Field and resolve customer issues and questions

Utilize consultative selling skills

• ?Establish, develop, and service new customer accounts
• Operate in a safe manner and maintain a safe work environment
• Support Supply Center Team in attaining the overall goals and objectives of the business unit.
• Accurate order entry
• Follow and execute any additional direction given by Operations Manager that will assist in obtaining overall goals and objectives of the organization.

SKILL REQUIREMENTS:

• 
  Ability to multi-task and make business decisions in a constantly changing, fast paced environment
• Composed under pressure
• Results Driven
• Self-Motivated and Enthusiastic with a positive attitude
• Service Oriented
• Effective Time Management
• Organized and Detailed Oriented
• Excellent Communication Skills - Written, oral and listening
• Ability to learn and embrace new technology

KEY ACCOUNTABILITIES:

• Deliver world class customer service experience
• Operate in a safe manner following all company safety policies
• Deliver on Operational Excellent requirements
• Assist in achieving 100% policy compliance
• Assist in obtaining overall goals and objectives of the organization.

EDUCATION AND EXPERIENCE:

• College degree preferred
• Preferably 2-5 years experience in a retail/wholesale environment with a demonstrated success working with customers
• Microsoft Excel, Office and Outlook experience
• General knowledge of the building industry preferred but not required.

PHYSICAL REQUIREMENTS:

• Frequent standing, walking, bending, talking and listening.
• Location specific lifting requirements based on what the field requires.

All your information will be kept confidential according to EEO guidelines.

Recruiters: Please note that Associated Materials, Alside and any of its affiliated companies does not seek or accept unsolicited resumes or offers of recruiting service associated with any published or unpublished employment opportunities. Any unsolicited information sent to AMI or any of its employees will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have authority to engage or authorize recruiting services. Any questions regarding recruiting services of any kind must be sent to jobs at associatedmaterials dot com.