Inside Residential Sales - Call Center Customer Service Representative - $17.75/hr

POSITION SUMMARY: As an Inside Sales Consultant for Residential Business, you have an opportunity to exude customer zeal in the growth and retention of residential customers by selling new products and services, retaining customers, and delivering superior customer service.

At Republic Services, We Work for Earth! When it comes to serving our communities, we’re devoted to providing the most effective, safe and environmentally- friendly waste management solutions. At Republic Services, we’re guided by five essential core values – to be Respectful, Responsible, Reliable, Resourceful, and Relentless in all we do, every day. It’s what makes us who we are, reminding us to keep our employees and customers at the heart of it all. We make sure your voices are heard and are recognized for their contributions.

We have a unique culture that provides a supportive and fun work environment.

• Rising desks and ergonomic chairs
• Free coffee and fruit at our barista counters
• An open concept floor plan with your own work station
• Business casual dress code
• Give back to the environment with our volunteer programs

Republic Services provides rewarding compensation and benefits for eligible employees including:

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Life insurance and accidental death & dismemberment insurance.
• Employee Assistance Program.
• Employee discount programs.
• 401(k) plan with a company match.
• Employee Stock Purchase Plan.

PRINCIPLE RESPONSIBILITIES:

• Responds to inbound calls within inside sales environment from residential customers inquiring about their existing service with Republic Services for their home or residence.
• Builds customer and brand loyalty by addressing inquiries and handling the customer’s needs with a high level of respect and professionalism.
• Creates customized solutions to acquire new business utilizing the sales tactics learned through the training and mentoring process.
• Proactively promotes Republic Services products and services to customers for cross/up-sell opportunities by following the growth sales process from initiation to close.
• Provides sales support to existing customers wanting to make changes to their accounts.
• Performs sales retention by using sales tactics learned through the training and mentoring process.
• Accountable for meeting or exceeding performance metrics identified by CRC and Customer Experience leadership around customer experience, sales activity, and sales revenue.
• Utilizes excellent verbal and written communication skills; including the ability to call, connect and interact with potential customers
• As business needs arise, may be required to assist other functions in Inside Sales.
• Exemplifies high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement.
• Performs other job-related duties as assigned or apparent

QUALIFICATIONS:

• Associate or Bachelor’s Degree.
• Self-starter and a strong work ethic.
• Strong research, investigation and problem resolution skills.
• Strong verbal, written, typing and interpersonal communication skills.
• Spanish bilingual fluency, in a business environment.

MINIMUM QUALIFICATIONS:

• High school diploma or GED.
• Experience in call center or sales environment.

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

At Republic Services, We Work for Earth! We are looking for sales-focused, customer service professionals to join our team. We are an employee-focused company with a unique culture that provides a supportive and fun work environment, including:

• Start Date: March 1st, 2020
• EASY TO WORK SHIFTS between 8am-6pm M-F Hours of Operation.
• Pay Rate starts at $17.75/hr with monthly bonus potential up to $100 a month.
• SAFETY FIRST! Both training and the position will be virtual during the Covid pandemic. You must provide your own internet.

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.