Inside Customer Service -- Counter Rep -- Building Materials

BEACON BUILDING PRODUCTS is HIRING – We want YOU to consider US

Currently we are seeking an Inside Customer Service Rep. in McKinney, TX!

Monday through Friday only. No evenings, nights or weekends

Are you a Customer Service Professional who strives for excellence?

Do you have a great attention to detail?

Are you looking for an active position, not just stuck behind a counter all day?

If you enjoy building relationships, talking to people and building lasting relationships with customers, this may be the job for you!

As an Inside Sales Consultant, you will develop and maintain face-to-face relationships with customers by promoting products, providing day-to-assistance and generating sales for a building materials industry leader. From customers to contractors, you play an important role in recommending roofing materials and tools for projects of all sizes.

• Receive and process requests directly from customers (via telephone, fax and mail) for price quotations, product availability, orders, material returns, billing corrections, product information, order changes, and cancellations
• Plan and implement telemarketing and prospecting objectives
• Quickly and smoothly resolve customer complaints and problems
• Engage in specialty purchasing (when applicable)
• Coordinate delivery and/or pick up of customer orders with operations teams
• Provide support to Outside Sales force (also serve as a backup)
• Generate price quotations in a timely manner
• Responsible for adhering to policies of the customer financial services
• Maintain accurate and up to date "open order" files in computer system
• Maintain adequate supply of product samples and literature
• Adhere to pricing guidelines established by Branch Manager
• Review all orders to forecast additional customer needs
• Interact with sister branches when necessary on inventory issues and deliveries
• Work with Replenishers to achieve the best product line
• Handle cash reconciliation of register tape and Trend reporting documents
• Maintain adequate stock of Tool Rack items with accurate pricing
• Maintain adequate product stock at branch location
• Responsible for setup and maintenance of store displays
• Sustain a working technical knowledge of, Branch Specific, Beacon Building Products
• Review job plans and bidding documents for Taper quotes and developing project summaries for Outside Sales personnel
• Perform other duties as assigned

Requirements

• Previous front-line customer service experience
• Previous customer service experience (building products industry preferred)
• Must be able to communicate and follow-up with co-workers, customers and vendors
• Must be able to learn and retain vast amounts of product information

Preferences

Experience in a team-based environment

Previous Face-to-Face Customer Service Experience (one year)

Experience in Home Improvement Center or knowledge of building materials

Beacon Roofing Supply, Inc. is one of the largest distributors of residential and non-residential roofing and complementary building products in North America. Beacon currently has over 550 locations in 50 US states and 6 Canadian provinces and more than 5,000 employees. We are known throughout the building supply industry for having quality people, quality service and quality building products.

Beacon Roofing Supply is publicly traded on the NASDAQ stock market under the symbol BECN. In June of 2006, Beacon Roofing Supply was named to the NASDAQ Global Select Market.

Job Type: Full-time

Job Type: Full-time

Pay: $0.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday

Ability to Commute/Relocate:

• McKinney, TX 75069 (Preferred)

Experience:

• Customer Service: 2 years (Preferred)

Communication method(s) used:

• Email
• Phone
• Chat
• In person

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction
• Innovative -- prefers working in unconventional ways or on tasks that require creativity

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• Open to applicants who do not have a high school diploma/GED
• Open to applicants who do not have a college diploma

Company's website:

• www.jobs.becn.com

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• No