Information Technology Technician (Local Government) Delaware County MH/ID

THE POSITION

Are you looking for a rewarding career in Information Technology?

Delaware County Department of Human Services has an immediate opening for a Information Technology Technician.

We are currently seeking motivated and compassionate individuals to join our team.

We offer a supportive work environment, an excellent benefit package and opportunities for career advancement.

If you are interested in this career opportunity, please apply today!

DESCRIPTION OF WORK

Primary purpose of the Department of Human Services (DHS) Information Technology Technician is to provide support to computer users in the Human Services Local Area Network (LAN). This position requires an in-depth understanding of PC hardware, peripherals, devices and software applications and the ability to independently setup and configure PC equipment, as well as identify, research and resolve first-tier technical problems as determined by the Information Technology administration. May be required to work outside of normal hours.

Respond to telephone calls and email from personnel requesting technical support from the DHS Help Desk. Document, track and monitor all technical problems to ensure a timely resolution. Ability to lift, move and transport equipment weighing as much as 50 pounds. Install and test client applications, including communication software. Perform routine office duties. Travel and report to other offices as needed to support Human Services computer users.

Work Schedule and Additional Information:

• Full-time employment.
• Work hours are 8:30 am to 4:30 pm, Monday - Friday, with 30-minute lunch.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS
Minimum Experience and Training Requirements:

• An associate's degree in any information technology field; or
• Two years of experience providing information technology support services involving hardware and software installation, operation, and maintenance; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements:

• This position falls under the provisions of the Child Protective Services Law:
  • Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports, including but not limited to, PA State Police and FBI clearance.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.