Information Technology Project Manager/Business Analyst

Job Title: Information Technology Project Manager/Business Analyst

Position Code: B17E Exempt

Department: Information Services

Position Category (330): Fiscal Billing Staff (L30B)

Position Category (RPHCA): Administrative Staff

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

A. Position Summary

Under the general supervision of the Chief Information Officer, the Information Technology Project Manager/Business Analyst is responsible for a wide variety of activities, including: the management, planning, coordination and completion of projects and business aspects (technical, operational, etc.) of the requirements and analysis phases of projects within the Information Systems Department. Oversees all aspects of multiple technical teams through project lifecycles, including project creation and contingency plans, defining cycle content, scheduling/assigning resources and responsibilities, mitigating roadblocks, summarizing progress of projects and maintaining project documentation. Builds and maintains working relationships within team members, vendors and other departments.

B. Essential Duties and Responsibilities

• Develop, manage and lead various projects to include: development and management of project plans, define and delivery individual project deliverables as a part of the overall program deliverables, manage the expectations of all stakeholders, manage all project relationships, manage project teams in delivering the projects, communicate and manage tasks and activities to a schedule with the team, and provide feedback to team members as appropriate.
• Effectively manage project efforts to include project plan, scope/budget/resource management, time management (activities & task planning), communications, risk management QA, testing, user training, ongoing maintenance and support.
• Take a lead role in the analysis and interpretation of business requirements for assigned projects including perform requirements gathering and analysis to include using analytical techniques, interview techniques, data gathering techniques, current system documentation, business modeling methods, business process, rules and logic, JAD sessions.
• Communicate effectively in both verbal and written form, as well as have an overability to be clear and concise in communications.
• Update, draft and/or maintain health information management, information technology/systems, and/or other policies and procedures.
• Develop protocols to support daily activities and compliance with above-described policies and procedures.
• Develop processes/procedures for managing changes to critical FCCH applications and/or processes.
• Coordinate/oversee security risk assessments associated with HIPAA/HITECH requirements and make recommendations based on assessment. Work collaborately with risk management, department heads, IS and HR to identify and minimize potential risk of privacy and security breaches and resolve related issues.
• Manage identified projects including the overall development of project activities based on desired project outcome; the overall implementation of the electronic dental record will be the first such project prioritized.
• Develop process for identifying/maintaining catalog of FCCH endusers’ access to external electronic media.
• Participate in necessary decision-making processes by communicating relevant information with diverse groups, and contribute expertise and experience to recommend potential direction.
• Attend/organize/contribute to meetings, as required.
• Perform miscellaneous job-related duties as assigned.

C. Minimum Education And Experience

• Bachelor’s degree in Information System Technology, Health Information Management or closely related field; and five (5) years applicable experience.
• Direct work experience in a (preferably ambulatory) healthcare setting is desirable; working knowledge of ambulatory clinical operations preferred or must be quickly acquired/developed.
• Minimum of five (5) years project management experience in a professional or healthcare setting, including experience successfully managing various projects.
• Thorough understanding of project management phases, techniques and tools.
• Thorough working knowledge of Health Insurance Portability and Accountability Act (HIPAA), the HITECH Act, and state/federal laws.
• Experience in working with healthcare practice management and electronic health record systems.

D. License/Certifications Required

• Project Management Professional (PMP®) or other formal project management training.

E. Knowledge, Skills And Abilities Required

• Strong interpersonal, leadership, resource development, research, communication, facilitation and presentation skills.
• Strong analytical and problem solving skills.
• Ability to establish and maintain effective relationships and partnerships with key stakeholders and work as an effective team member with a wide range of management, medical and administrative staff.
• Ability to communicate complex information in a manner easily understood by diverse listeners and strong customer service skills.
• Knowledge of health information and information technology; ability to gather data, compile information and prepare/analyze reports.
• Ability to establish and maintain effective working relationships with co-workers and supervisors.
• Ability to read, understands, provide and follow oral and written instruction. Ability to speak clearly and concisely.
• Ability to function independently/autonomously while maintaining effective and necessary communication with all appropriate partners.
• Skill in operating a computer and other office equipment, inclusive of ease in working with computerized spreadsheets, practice management/electronic health record systems and word processing applications.
• Knowledge and familiarity with compliance program. Cooperate fully and comply with laws and regulations.

F. PHYSICAL CHARACTERISTICS/WORKING CONDITIONS

A person in this position has sufficient time to complete most tasks although under pressure depending on patient and organization demands. There are frequent opportunities to relax from any physical exertion or to change position in work activities.

Physical Effort and Dexterity: Good dexterity to operate personal computer, and basic medical and laboratory equipment. Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.

Machines, Tools, Equipment required to be operated: Capable of using office machines and personal computers for word processing, data entry and retrieval.

Visual Acuity, Hearing, and Speaking: Must be able to read computer monitor output accurately. Must be able to communicate clearly and accurately for work and safety compliance.

Environment/Working Conditions: Work is mostly inside a department or clinic in a controlled environment. Normal clinic safety precautions and practices are required. Position requires occasional travel to all system sites, and/or to statewide or out-of-state locations (as attendance at assigned training may require). Work regularly scheduled Monday-Friday, although weekends may be required to meet deadlines.