Information Technology Manager

Job SummaryThe Information Technology Manager provides overall strategic direction and management for the City’s Information Technology (IT) systems as used to deliver internal and external IT services. Ensures focus on quality customer experience with the intent of creating and promoting a favorable attitude toward Chaska IT services and the City.

SUPERVISION RECEIVED AND EXERCISED
Work is performed independently under supervision of Administrative Services Director.

Provides direct supervision to:

• Network Systems Administrator (1-FTE)
• Desktop Support Analyst (1-FTE)
• Network Field Support Technician (2-FTE)

Provides indirect supervision to:

• None

**OPEN UNTIL FILLED**Responsibilities

1. Develop, implement, and optimize the City’s technology including establishing and enforcing City and personnel policies, operational procedures, and standards; provides short- and long-range IT strategy planning as it aligns with City objectives.

• Think, act, and operate at a strategic level to provide timely, pragmatic, and effective solutions while adapting and adjusting to an evolving work environment.
• Model and reinforce the approach and behavior reflective of the City's vision and leadership philosophy.
• Provide effective and respectful communication and interactions with other employees, department heads, individuals from other organizations, and citizen customers.
• Manage IT services at optimal levels in consultation with City's leadership team.
• Plan, develop, and implement new technology while maintaining existing platforms and systems.
• Evaluate and recommend hardware, software, and application standards.
• Manage and direct network operations, web services, and perform other technical work as necessary to achieve planned objective and provide support for access to IT systems and services.

2. Develop and maintain a long-term strategic IT plan; manages and/or oversees group projects, and tracks progress and issues.

• Develop short- and long-range plans and strategies to implement new and emerging technology.
• Evaluate the effectiveness of existing services and operations; assess current and future needs.
• Provide leadership and technical support in designing IT systems.
• Provide focus on implementing positive changes, providing creative solutions, and identifying innovative approaches to departments and customers.

3. Implement and oversee cybersecurity across City IT systems.

• Establish and implement City IT data security policies and practices.
• Ensure data security applications as implemented and status is maintained as current.
• Monitor for cybersecurity threats and attempts and respond with remedial actions to active threats.
• Ensure data backup and recovery systems are functional and available.
• Develop, maintain, and revise disaster recovery plans and options.

4. Provide performance evaluations and wage adjustments. Recommend to Department Head on hiring, disciplinary actions, and terminations.

• Demonstrate ability to develop and manage teams, lead through change, and coach team members to superior performance.
• Maintain a coaching, mentoring, and engaged operational environment.
• Provide timely performance reviews and recommend appropriate compensation adjustments.
• Coordinate and schedule work of IT staff ensuring accurate and timely completion of work and staffing schedules.

5. Create and manage IT budgets researching and recommending hardware, software installations, applications, and updates.

• Prepare annual IT operational and capital budgets for acquisition and replacements.
• Assist departments with budgets for acquisition of IT needs.

6. Partner with other City departments in software selection and purchasing, and schedules training for staff.

• Provide services as a strategic advisor to City departments in determining IT requirements and priorities.
• Coordinate with City departments and divisions to evaluate, select, implement, and support IT projects and to assign IT staff.
• Provide hands-on guidance to both City and IT staff members and participate in complex technology projects.

7. Coordinate IT activities with external resources and agencies including vendors, consultants, and government entities.

• Assist in the selections and monitoring of IT vendors and consultants.
• Assure IT compliance by City with other governmental entities.

8. Coordinate managed service partner resources.

• Coordinate IT managed services and cloud partners.
• Determine appropriate scope of engagement with managed service partners.

9. Provide and/or coordinate resolution of all City IT issues, ensures network availability, and problem mitigation.

• Resolve services outages across IT systems and applications.

10. Develop, maintain, and document annual support and changes in the City’s fiber system.

• Prepare maintenance renewals of City-owned fiber system and submit for reimbursement from lessee.
• Maintain as built documentation of fiber system resources.
• Coordinate fiber system modifications with support vendors.

11. Maintain when scheduled for on-call duty 24x7 availability for support of City networks and City staff. Shares responsibility to provide 24x7x365 support availability to on call duty IT staff as needed to escalate support issues. The Network Systems Administrator and the IT Manager share responsibility to support on call duty IT staff in addition to each of them also taking a week of on-call duty in rotation.

• Prepare and coordinate scheduling of IT staff for weekly on-call duty rotation

12. Stay current with technology through resourcing publications and educational opportunities.

• Stay abreast of current and emerging technology trends.
• Recommend changes in IT systems and applications as used by the City.

13. Perform all other related duties as requested or assigned.

Qualifications

Education and Experience

• Bachelor’s degree in IT or a related field; or IT credentials and eight years of IT experience
• Three years of supervisory and performance management experience

Other Required Knowledge, Skills, and Abilities

• Knowledge of:
  • Data processing principles and practices as it relates to IT systems.
• Skilled in:
  • Intermediate proficiency in Microsoft Windows and Microsoft Office applications
  • Coordinating activities with other employees.
  • Project management and implementation.
• Ability to:
  • Understand functions and operating procedures in all City departments.
  • Communicate clearly and effectively ideas, explanations, and recommendations in oral, electronic, and written formats.
  • Establish and maintain effective relationships with other employees, vendors, and citizens.
  • Work independently on assignments and projects through completion.
  • Manage workload and time commitments effectively.
  • Manage multiple tasks, meet deadlines, and work effectively under pressure, completing work in a timely and accurate manner.

DESIRED QUALIFICATIONS

Education and Experience

• Master’s degree in Information Systems or Technology or a related field
• Five or more years of supervisory experience
• IT Certifications:
  • Microsoft: MCSA, MCSE, AZURE, AD, DNS
  • CISCO: CCNA (General, Security, VOIP, Wireless), CCNP, CCIE
  • VMWare: VCTA, VCP, VCAP, VCDX

Other Desired Knowledge, Skills, and Abilities

• Advanced proficiency in Microsoft operating systems and applications
• Governmental IT experience
• Experience with Tyler MUNIS ERP or other ERP systems

Equipment, Mental & Physical Demands

Equipment Used

• 
  Computer
• Telephone
• Office equipment such as printer, copier, calculator, etc.

Mental & Physical Demands/Working Conditions

Mental Effort

• Communicate with staff and public
• Demonstrates leadership competencies
• Management of department operations
• Strategic planning and organization
• Mathematical ability (budgeting)
• Critical thinking
• Attention to detail
• Plan and organize

Physical Requirements

• Operate a motor vehicle
• Operate a computer
• Sit or stand at desk for extended periods of time
• Climb a ladder
• Connect equipment within limited space
• Occasionally lift up to 25 pounds

Working Conditions

• Work is performed primarily in a standard office environment that includes exposure to computer screens and repetitive hand movement on computer keyboard.