INFORMATION REFERRAL AND FOLLOW UP PROGRAM MANAGER

About the Location: Fairbanks Alaska is host to many different cultures; unique shopping and dining facilities as well as sporting activities such as fishing, hunting, hiking, camping, snowboarding and skiing. We have spectacular views of the Northern Lights and larger than life ice sculptures. Population is about 87,000. Winter brings consistent snow conditions from November through March. Winter temperatures average 8 degrees F to -19 degrees F; summer temperatures rise into the 70s and 80s.

• ?Duties listed below will be performed in a developmental capacity if selected at the GS-07 grade level . At the full performance, GS-09, the incumbent will:
• Coordinates, develops and produces a wide variety of marketing and advertising products and services to support the established marketing and media plans.
• Recommends marketing strategies to ACS Program managers that would integrate ACS activities and services to better meet the needs and interests of the targeted population.
• Develops and coordinates assessments to identify customer needs.

Occasional travel - You may be expected to travel up to 5% for this position.

No

9

• Job family (Series)

  0101 Social Science

• Requirements

  RequirementsConditions of Employment
  • Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
  Qualifications

  Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.

  • 30 Percent or More Disabled Veterans
  • Current Department of Army Civilian Employees
  • Current Permanent Department of Defense (DOD) Civilian Employee (non-Army)
  • Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce
  • Interagency Career Transition Assistance Plan
  • Land Management Workforce Flexibility Act
  • Military Spouses, under Executive Order (E.O.) 13473
  • Non-Appropriated Fund Instrumentality (NAFI)
  • Non-Department of Defense (DoD) Transfer
  • People with Disabilities, Schedule A
  • Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible
  • Reinstatement
  • Veterans Employment Opportunity Act (VEOA) of 1998
  
  
  In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.
  
  Basic Requirement:
  A. Degree: Bachelor's degree (or higher degree) in behavioral or social science, or related disciplines appropriate to the position, such as Counseling, Social Work, Psychology.
  OR
  B. Combination of Education and Experience: A combination of education and experience that provided the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.
  OR
  C. Experience: Four years of appropriate experience that demonstrated that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.
  
  In addition to meeting the basic requirement above, to qualify for this position you must also meet the qualification requirements listed below:
  
  To qualify for the GS-07 - Specialized Experience:One year of specialized experience which includes providing assistance in a social services activity or organization by providing information on community resources and making contacts in the community to obtain cooperation with community/human service programs. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-05).
  OR
  Education: One full year of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as: Counseling, Social Work, Psychology.
  OR
  Superior Academic Achievement. In order to be creditable under this provision, Superior Academic Achievement must have been gained in a curriculum that is qualifying for the position to be filled, such as that identified in Education above. Superior Academic Achievement is based on: (1) Class Standing - Applicants must be in the upper third of the graduating class in the college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration, based on completed courses; OR (2) Grade-Point Average (G.P.A.) - Applicants must have a grade-point average of either (a) 3.0 or higher out of a possible 4.0 ("B" or better) as recorded on your official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or (b) 3.5 or higher out of a possible 4.0 ("B+" or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum.; OR (3) Honor Society Membership - Applicants may be considered eligible based on membership in one of the approved national scholastic honor societies listed by the Association of College Honor Societies (https://www.achsnatl.org/).
  OR
  Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 18. Add the two percentages.
  
  To qualify for the GS-09 - Specialized Experience: One year of specialized experience which includes providing intake services to clients, family members, or others to obtain information and maintaining case files, referral directories, and/or community services resources material. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-07).
  OR
  Education: Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as: Counseling, Social Work, Psychology.
  OR
  Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the first year (total graduate semester hours minus 18) by 18. Add the two percentages.
  
  You will be evaluated on the basis of your level of competency in the following areas:
  
  • Computer Literacy
  • Customer Service
  • Information Management
  • Interpersonal Skills
  • Therapy and Counseling
  
  
  Time in Grade Requirement For GS-07: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-05).
  
  Time in Grade Requirement For GS-09: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-07). Education

  FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

  Additional information
  • Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
  • You will be required to provide proof of U.S. Citizenship.
  • Two year trial/probationary period may be required.
  • Direct deposit of pay is required.
  • Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
  • If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
  • This is a Career Program (CP) 29 - Installation Management position.
  • You may claim military spouse preference (MSP).
  • If a MSP applicant is determined best qualified and selected, placement must be at the full performance level for priority consideration.
  • Multiple positions may be filled from this announcement.
  • Salary includes applicable locality pay or Local Market Supplement.
  • If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
  • Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.
  • Recruitment/Relocation Incentives are not authorized.
  • Management may select at any of the grade levels announced for this position with noncompetitive promotion to the GS-09.
  • This recruitment provides promotion opportunity to the target grade of the position without further competition when selectee is eligible and recommended by management.
  • This position does not confer automatic promotion to the target grade.
  • Since Alaska is considered an overseas location, statutory return rights are applicable in many circumstances.
  • Further certification from this announcement may take place up to 90 days beyond the closing date of this announcement.
  • Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
  
  
  How You Will Be Evaluated

  You will be evaluated for this job based on how well you meet the qualifications above.

  Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your résumé and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your résumé and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
  
  You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
  
  Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority for this position. To receive selection priority, you must: (1) meet ICTAP eligibility criteria (2) be rated well-qualified for the position and; (3) submit the appropriate documentation to support your ICTAP eligibility. To be considered well-qualified and receive selection priority applicants must satisfy all qualification requirements for the position and receive a score of 90 or above. Additional information about the program is on OPM's Career Transition Resources website.
  

  Background checks and security clearanceSecurity clearance

  Not Required

  Drug test required

  No

  Position sensitivity and risk

  Non-sensitive (NS)/Low Risk

  Trust determination process

  Suitability/Fitness

• Required Documents

  Required Documents

  The documents you are required to submit vary based on the authority you are using to apply (i.e., applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc). Please review the following links to see which documents you need to provide to prove your eligibility to apply: Applicant Merit Checklist and Proof of Eligibility.
  
  As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
  
  1. Your resume:

  • Your resume may be submitted in any format and must support the specialized experience described in this announcement.
  • If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
  • For qualifications determinations your resume must contain hours worked per week and the dates of employment (i.e., HRS per week and month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as incomplete and you may not receive consideration for this position.
  • For additional information see: What to include in your resume.
  2. Other supporting documents:
  • Cover Letter, optional
  • Most recent Performance Appraisal, if applicable
  • Proof of Eligibility to Apply: Your application must include the documents which prove you are eligible to apply for the vacancy. The Proof of Eligibility document describes authorities commonly used in merit promotion recruitment and what document(s) are required to prove you meet the requirements of the authority. You must meet the requirements of at least one of the authorities listed in the Who May Apply section above to receive further consideration.
  • Time-in-grade documentation: If you are applying for a higher grade and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one year time-in-grade requirement so you will need to provide an SF-50 which clearly demonstrates you meet the time-in-grade requirements (examples of appropriate SF-50s include Promotions, Within-grade Grade/Range Increases, and SF-50s with an effective date more than one year old).
  • This position has an individual occupational requirement and/or allows for substitution of education for experience. If you meet this requirement based on education you MUST submit a copy of your transcript with your application package or you will be rated ineligible. See: Transcripts and Licenses
  NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.
  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• Benefits

  Benefits

  A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  Review our benefits

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Career transition (CTAP, ICTAP, RPL)

  Federal employees who meet the definition of a "surplus" or "displaced" employee.

• Federal employees - Competitive service

  Current or former competitive service federal employees.

• Individuals with disabilities
• Land & base management

  Certain current or former term or temporary federal employees of a land or base management agency.

• Military spouses
• Special authorities

  Individuals eligible under a special authority not listed above, but defined in the federal hiring regulations.

• Veterans

See "Who May Apply" in the "Qualifications" section for more information on who is eligible to apply for this position.