Information Central Program Manager

Information Central Program Manager
Closing Date/Time: 2/16/2021 11:59 PM Pacific
Salary: $45,504.00 - $59,688.00 Annually
Job Type: Full Time
Location: Seattle, WA

Position Summary
Under the supervision of the Director of Student Leadership, the Information Central Program Manager will be responsible for the daily operation of a student-driven information center (InfoCentral), which provides general information to new and current students, the public, faculty and staff, making referrals to other offices and departments. This position also is responsible for facilitating communication to students across various communication platforms and marketing tools. This incumbent is a member of the Student Leadership team actively promoting student engagement on campus and developing student leaders.

This position supervises approximately 12 hourly student employees, 2-3 hourly employees, and 4-6 volunteers annually.

Application Procedures:

• Attached current Resume
• Attached cover letter addressing how you meet the duties, responsibilities, and requirements for the position
• Required application materials must be completed and submitted online

Notice to Applicants:
Please note that Seattle Colleges has moved to remote operations, pending public health guidance. Per CDC and WA Public Health directions, at this time we will be practicing social distancing and holding interviews virtually using video conference or teleconference options. As such, if you are selected for interview, please be prepared to hold your interview virtually.

Seattle Colleges are committed to recruiting dedicated faculty and staff who together create a welcoming academic climate that reflects the diverse backgrounds of our community, including ethnicity, national origin, religion, race, gender, gender identity, age, status as a veteran or disabled veteran, disability, political status, and sexual orientation.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. In addition to the background check, candidates will be required to complete the Sexual Misconduct Disclosure Form as required WA HB 2327.

This position is governed by a collective bargaining agreement with representation by WFSE.

Essential Functions
Information Central Management (30%)

• Hire, train, supervise, and mentor hourly staff, work-study, & student volunteers (Student Ambassadors) working for Information Central.
• Perform administrative responsibilities including: creating weekly work schedules, approve schedule changes, running staff meetings and staff trainings, approving timesheets, troubleshooting, request keycard access, quarterly and annual reporting, data collection, customer service satisfaction surveys. etc
• Develop and update, office manuals, directories, guidelines and procedures.
• Develop & administer Information Central Budget (approx. $70K): create and submit annual S&A budget proposals; track expenditures, monitor budget balances, authorize expenditures for supplies, travel, and professional development.
• Interpret & advise on institutional policies, procedures regarding enrollment, instruction, student services, administrative departments, referrals and general information
• Support New Student Orientation by providing student staff and volunteers to lead campus tours

Student Marketing & Communications Coordination (30%)

• Oversee campus communication regarding student engagement and leadership opportunities; working alongside Marketing & Communication/PIO, support coordinated efforts to effectively communicate with student body.
• Promote and administer the use of Student Leadership/Seattle Central mobile app and other social media tools; oversee student engagement and student leadership posts and communications; report technical errors and request updates.
• Oversee Student Leadership digital signage and display monitors; creating content and uploading student engagement and leadership opportunities; monitor technical issues; communicate with IT
• Direct the approval, distribution, and removal of campus posters/flyers/signage in/around Broadway Edison Complex; Update posting policy, procedures and communicate guidelines to campus; oversee maintenance of open public posting and Student Leadership bulletin boards.

Welcome Desk Services (20%)

• Lead and create the operational plan of the Seattle Central Welcome Desk, located at the main entrance of 1701 Broadway Edison building
• Support student staff at the Welcome Desk to provide quick, courteous, accurate information, directions, and/or way-finding; the Welcome Desk will become a first point of contact and good first impressions will be important
• Create content and helpful displays to assist students, employees and community visitors.

Administrative/Departmental Functions (20%)

• Attend weekly Student Leadership Staff meetings
• Work with Student Leadership Director to set departmental/programmatic goals; coordination of department signature events such as Welcome Weeks, Student Leadership Institutes, Joy of the Peace, Winter Retreats, & Spring Recognition Dinner.
• Work with Student Leadership Advisors for student staff recruitment, selection, onboarding, orientation and training seasons (typically held during Spring, Summer, & Fall quarters)
• Attends training and professional development opportunities (conferences, workshops, webinars, etc.)
• Create training agendas, develop and facilitate workshops, as needed.
• Participate on various Seattle Central College or district wide committees, as needed

Required Education, Experience, Abilities

• Associates, Bachelors, or Master's Degree
• Experience working in a community college environment
• Experience and/or skills in student leadership development, customer service, student affairs, or organizational structures/systems.
• Demonstrated experience working effectively with diverse populations with an equity and inclusion framework
• Demonstrated experience training and supervising student employees
• Knowledge of digital, social media platforms and/or marketing/communication principles
• Ability to work successfully on multiple projects and initiatives simultaneously
• Experience using a computer, using Microsoft Office, including word, excel, outlook and Microsoft Teams
• Excellent written, verbal, and interpersonal communication skills
• Organizational and planning skills