Implementation Specialist

TBX® provides innovative technology services and solutions in the employee benefits administration, communication, education, and enrollment landscape. Our technology combined with a team of true benefits experts results in an ease of doing business that is unparalleled; earning TBX® a spot on the prestigious Inc. 500 list.

The responsibilities of this position include back-end software configuration, quality control testing, support, as well as additional project assignments. This position must translate client-defined specifications and requirements into a deliverable product by setting up and configuring back-end software. The candidate will consistently maintain security and confidentiality of all client data per company policy and HIPAA requirements. Effective communication with both technical and non-technical co-workers is expected. The role requires prioritizing and managing multiple projects simultaneously to ensure client satisfaction and completion within a set timeline.

PROFESSIONAL QUALITIES

We will expect you to:

• Interpret and translate project specifics, insurance plan designs, eligibility, and census information into a deliverable product within established configuration guidelines and timeline milestones.
• Work with broker contacts, employers, carriers, and internal team members to coordinate the timely and accurate flow of information throughout systems and processes.
• Research errors and/or system flaws.
• Accurately complete assigned tasks without extensive supervision.
• Participate in and facilitate team meetings and training, as needed.
• Think critically and be innovative about how best to achieve our mission.
• Advocate for better ways to accomplish tasks and increase efficiency across teams.
• Set high standards of performance for oneself – must be detail-oriented.

Requirements:

• Strong verbal and written communication skills.
• Ability to multi-task in a structured and organized manner.
• Mid to high level Microsoft Excel skills.
• Must be computer/tech-savvy and have an interest in learning new technology.
• Associate’s Degree or two years of experience in an organization that emphasizes the development and/or significant utilization of technology.

Bonus Requirements:

• Experience with Microsoft Access.
  
• Experience with HTML and JavaScript.
  
• Experience in online insurance or benefits administration.
• Experience with Selerix's BenSelect platform.