Implementation Manager

Liberty Software is a healthcare technology company that develops software for retail pharmacies across the country. Our pharmacy management platform helps our clients increase profits, improve customer service, and enhance patient safety. Liberty Software is rapidly growing across the US including Hawaii, Alaska, and the territory of Puerto Rico.

Liberty Software is looking for an Implementation Manager (IM) to be the primary liaison and project manager for our new pharmacy clients for the entirety of each onboarding process within a defined region. This includes the scheduling, planning, and execution of each implementation, providing expert care, insight, and assistance throughout setup.

Responsibilities

• Coordinate the implementation process between clients, internal departments, and third-party vendors, managing multiple customers and projects/tasks simultaneously.
• Lead and manage team of Onsite Installers, including coordination of schedules and travel plans, as well as verification of timesheets and expense reports.
• Provide support and solutions for Onsite Installers during the implementation process.
• Develop and maintain a strong understanding of Liberty’s software, providing functional expertise to pharmacy customers and an ability to configure software to meet their needs.
• Assist with hardware preparation for installations and perform occasional hardware installation.
• Develop processes and materials to better serve our new client pharmacies.
• Assist other team members with implementation and project tasks as needed.

Qualifications

• Bachelor’s degree and at least five years of retail pharmacy experience
• Knowledge of the retail pharmacy industry preferred
• Ability to plan, organize, and prioritize daily commitments and projects with pharmacies
• Excellent written and oral communication skills required, with ability to work collaboratively with diverse groups and experience levels
• Superb process management and time management skills, with the ability to effectively manage multiple priorities simultaneously and ability to adapt to rapid changes in the work environment
• Demonstrated technical knowledge

Liberty Software offers its team members a generous benefits package, with 100% employer-paid premiums for employee-only health, dental, and vision plans from DAY ONE, PTO accruals from DAY ONE, free snacks and drinks in the breakroom, and so much more. Don't miss this great opportunity!