Imaging Service Assoc III

MelroseWakefield Healthcare is a coordinated system of hospitals, physician practices and community-based services providing care for communities throughout north suburban Boston. We are distinguished by the range of clinical care and services we provide locally for the continuum of care in clinical collaboration with Tufts Medical Center, as well as an affiliation with the Lawrence Memorial. Our focus is simple: a better approach to providing health care, we bring together top-quality primary, emergency and specialty care, locally. Everything you and your family need, right in your neighborhood to be your best healthy

The Imaging Service Associate (ISA) will provide a high level of customer service as the front line team member of the Imaging Department. The ISA is a critical part of the patient experience and ensures the proper processing of patient exams, patient preparation and communication of any questions or issues to the proper modality and or person. Works the front desk reception area, enters orders, processes patients, calls for and documents receipt of physician orders, produces exam discs for patients and hospital departments, and any other clerical functions as needed. Assists as needed with order compliance, patient lab documentation, exam prep distribution and patient exam packets for CT, US, and RAD and adjusts the process as necessary to attain 100% compliance. Communicates with various modalities to understand wait times and communicates this information to patients and guests. Assists patients with current or future scheduling needs including verifying future appointments and scheduling follow up appointments through Central Scheduling.

Possesses moderate to advanced knowledge of medical and imaging terminology. Ideally, 5+ years in a hospital setting, however will consider those with less experience that are working in other ISA levels that have demonstrated high quality work and are able to consistently to meet the duties of this ISA level.

Ability to communicate at all levels. Receptionist skills, phone etiquette, and typing preferred. Knowledge of numeric filing system.

All your information will be kept confidential according to EEO guidelines.

AMERICANS WITH DISABILITIES STATEMENT:

Must be able to perform all essential functions of this position with reasonable accommodation if disabled.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. MelroseWakefield Healthcare reserves the right to modify position duties at any time, to reflect process improvements and business necessity.

COVID-19 POLICY:

Please note that effective October 1, 2021, as a condition of employment at MelroseWakefield, all employees and new hires must have received their complete dose of the COVID-19 vaccine, unless they have been granted an exemption.