Human Services Specialist

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Human Service Specialist 1 – Customer Service Guide

Oregon Department of Human Services
Self Sufficiency Program

District 4

Newport, Oregon

When you join our team, you will provide a safety net, family stability and a connection to careers that guide Oregonians out of poverty. In this role you will decide eligibility for emergency Supplemental Nutrition Assistance Program (SNAP). If interested, apply today!

We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, and LGBTQ community members. The strength of our agency lies in the diversity of our workforce and the perspectives our employees bring to their work at ODHS.

The Office of Self Sufficiency, which is part of the Oregon Department of Human Services is looking for a dedicated and compassionate individual to fill a Human Service Specialist 1- Customer Service Guide position. This recruitment may be used to fill future vacancies.

For information about the program, please

Live, work, and play in Oregon

At the Oregon Department of Human Services, our Agency Mission is "To help Oregonians in their own communities achieve well-being and independence through opportunities that protect, empower, respect choice and preserve dignity.” We value a diverse and culturally competent workforce. We stand by our commitment to being an equal opportunity, affirmative action organization, and recognize and celebrate our unique backgrounds and diverse experiences.

In this role you will

• Review applicant documents for completeness for Temporary Assistance for Needy Families (TANF), Employee Related Day Care (ERDC) and Supplemental Nutrition Assistance Program (SNAP).
• Make eligibility decisions on emergency medical requests and Supplemental Nutrition Assistance Program (SNAP) applications as well as making decisions when screening application for benefits.
• Perform specialized record processing activities requiring independent judgment to make decision or select a course of action based on laws, rules, policies and procedures within TANF, SNAP and ERDC.
• Provide financial duties including distribution and tracking, ordering or receipting bus passes and tokens, gas vouchers or support payments.
• Schedule interviews, home visits and referral appointments.
• Experience constant public contact, including contact with customers under stressful conditions.
• Experience high volume of computer work/keyboarding in a fast-paced team environment with shared workspaces.
• May require a valid driver’s license or other acceptable method of transportation.
• The work schedule for this position will be determined by business need. May be relocated to other offices or to out-stationed sites within the district.

WHATS IN IT FOR YOU

Excellent benefits, including low-cost, high-coverage health insurance, generous time-off, and competitive retirement plan. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans .

WHAT YOU NEED TO QUALIFY

• Two years of experience either interviewing to obtain personal or technical information or substantial people contact. This experience must have involved a high volume of paperwork (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.).
• College-level courses may be substituted for the experience on a year-for-year basis.

If you have these qualities, let us know! It’s how we will choose who to move forward!

• Experience handling confidential and/or sensitive information with attention to detail.
• Experience executing multiple tasks concurrently and excellent time management skills.
• Experience collaborating within a team environment.
• Skill in reading and comprehending technical material.
• Skill in verbal and written communication skills.
• Skill using and/or operating office equipment (e.g. personal computers, calculators, etc.).
• Bilingual skill English/Spanish encouraged to apply!

We may also use other factors to help us decide who will move forward, such as your related work experience, your education, and the overall professionalism of your application materials.

ADDITIONAL REQUIREMENTS:

Successful candidates for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.

HOW TO APPLY

Please ensure you’ve provided a thorough and updated application as it pertains to the position for which you are applying. Your application materials will be used to determine salary based on a pay equity assessment. For further information, please visit the Pay Equity Project homepage.

***If you are a current State of Oregon employee, you must apply through your employee Workday profile.

External Applicants : Click on the “Apply” button and submit your application. View this video for help.

Internal Applicants (this includes Current State of Oregon employees): Apply via your employee Workday account. View this job aid for help.

• Complete the application . Due to the volume of applications we receive, we do not review any attachments that we do not ask for.
• Complete the questionnaire.
• Resume is optional.
• After you submit your application, be sure to respond to the public records request (PRR) authorization and gender identity question. This screen will come after you submit and will complete the process. If you are an employee, the tasks will come to your Workday inbox.
• If you are a veteran , the task to claim preference will come after the PRR and gender identity tasks.
• Veterans - For privacy reasons , please do not attach your DD214/DD215/civil service preference letter to your application or combine it with any other required document attachments. We will ask you for your documents later in the process. (Please see below in Helpful Information).

GET NOTICED

Your candidate profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and showcase the amazing skills and experience, making you the best candidate for the position. The work experience and/or education section of your application must clearly demonstrate how you meet all the minimum and special qualifications and requested skills listed above. For additional tips, please visit the Oregon Job Opportunities page, Resources for Job Seekers .

HELPFUL INFORMATION

To receive Veterans' Preference, you must complete the required Task that will be sent to you through Workday and will be located under your account profile. This Task will prompt you to provide the appropriate documentation for your Veterans’ Preference point selection. For questions about documentation, please visit: Veterans Resources or call the Oregon department of Veterans’ Affairs at: 1-800-692-9666.

This position is represented by the Service Employees International Union (SEIU).

We will conduct a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.

Applicants must be authorized to work in the United States. Applicants who require VISA sponsorship will not be considered at this time.

For questions about the job duties or application process, please contact christopher.fisher@dhsoha.state.or.us Please be sure to include the job requisition number.

If you need an accommodation under the Americans with Disabilities Act (ADA) to participate in the application or selection process, please contact our ADA Office at DHS.RECRUITMENT@dhsoha.state.or.us .

Have questions about Workday, and want some tips on understanding the state application process? Check out this link: https://www.oregon.gov/jobs/Pages/support.aspx

DHS commits to inclusive excellence by advancing equity and diversity in all that we do. We are an affirmative Action/Equal Opportunity employer and encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others to help us achieve our vision of a diverse and inclusive community.