Human Resources Representative - Front Desk

MAJOR FOCUS:

Under general supervision, provides superior customer service to applicants, new hires and current employees; provides clerical and administrative support for the human resources department; maintains accuracy of confidential personnel data and records.

ESSENTIAL FUNCTIONS:

• Promotes and maintains the utmost integrity and the highest caliber customer service to all visitors/employees entering the HR office.
• Processes new hires and assists them in completing all new hire paperwork (I-9's, tax forms, , etc.) ensuring all paperwork is complete and correct.
• Sets up new employee files.
• Enters new hire data into HR/Payroll system verifying information is complete and correct.
• Prepares memos, letters, reports and other Human Resources related forms.
• Greets all employees/visitors in a professional, friendly and courteous manner and provides support activities such as answering telephones, assisting and resolving problems, and handling general inquiries.
• Establishes, updates, and maintains employee files and records; implements and maintains data management systems, as required.
• Responsible for all employment verification letters.
• Responsible for the HR Training room calendar.
• Responsible for ordering office supplies within the allotted budget.
• Responsible for understanding the employee lottery license process and providing back-up as needed.
• Reconciles bills associated with the new hire process.
• Reviews and distributes incoming correspondence; performs office administrative duties; collects and compiles data.
• Provides exceptional customer service
• Works safely, following all established safety rules and regulations
• Communicates effectively with co-workers, supervisors and guests
• Follows all relevant policies and procedures.
• Must comply with the company’s recycling program standards.

ADDITIONAL FUNCTIONS:

• Performs special projects and other duties as assigned.

REQUIREMENTS/EDUCATION:

• High school diploma or GED or equivalent experience.
• One year of experience in general office work required.
• Supplemental college courses in administration or human resources management preferred
• Prior HR front desk experience preferred.
• Proficient in MS Office applications to include Word, Excel, PowerPoint, and Publisher.
• Must possess good written/oral communication skills
• Must be able to report to work on time as scheduled
• Must be able to work weekends, holidays and nights as needed
• Must be able to successfully pass a background check
• Must present an overall professional appearance and report to work in appropriate attire
• Must be able to provide outstanding customer service.
• Must be able to write clearly, concisely and use correct grammar, spelling and punctuation.
• Must perform work accurately and in accordance with standard procedures.
• Must be able to manage processes, multiple priorities and work under pressure.
• Good analytical/numerical, organizational and interpersonal skills are required.
• Must maintain and honor confidentiality and have the ability to balance HR integrity with the needs of front-line employees and management.
• Must be able to speak, read and write English.

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all of the work requirement that may be inherent in the position.

Dover Downs Inc. is an equal opportunity employer.

Addendum to Job Description

These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.

Physical Requirements

X

Seeing

Pull ( pounds)

Bend

Color Perception

Climb, Ascend/Descend (Stairs, Ladders)

Stoop /Kneel /Crouch

X

Hearing / Listening

X

Lift ( 10 pounds)

Taste

X

Clear Speech / Talking

X

Carry ( 10 pounds)

Smell

Touching

Drive (local / long distance)

Repetitive Motion

X

Dexterity /Hand

Walk for Extended Periods

Run

X

Dexterity /Fingers

X

Stand for Extended Periods

Reach (Above Shoulder)

Push ( pounds)

X

Sit for Extended Periods

Other:

Mental / Reasoning Requirements

Reading – Simple

Writing – Simple

Advanced Math Skills

X

Reading – Complex

X

Writing – Complex

X

Analysis / Comprehension

X

Clerical

X

Basic Math Skills

X

Judgment / Decision Making

Work Environment

X

Shift Work

Outside

Pressurized Equipment

X

Works Alone

Extreme Heat

Moving Objects

X

Works with Others

Extreme Cold

High Places

X

Verbal Contact with Others

Extreme Noise

Fumes / Odors

X

Face-to-Face Contact

Mechanical Equipment

Hazardous Materials

X

Inside

Electrical Equipment

Dirt / Dust

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.