Human Resources Business Advisor, CCB Product & Experience

The HR Business Advisor sits within the firm wide HR Business Advisory organization - a Center of Excellence/Shared Service construct. The HR Business Advisor's responsibility is to work with managers at varying levels of the organization to execute strategic priorities set by senior leaders.

Description for Internal Candidates

Our Consumer & Community Banking Group depends on innovators like you to serve consumers, small businesses, municipalities and non-profits. You'll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.

Customer obsession is at the heart of our mission to allow every Chase customer "to make the most of what is theirs" at any time. Success in this mission is premised on attention to the detail of every interaction across all our product and service offerings, and leadership who can embed this culture into every product and team.

The Product & Experience organization is made up of several distinct areas including Produce, Customer Experience,

The HR Business Advisor role sits within the firm wide HR Business Advisor organization - a Center of Excellence/Shared Service construct. The HR Business Advisor's responsibility is to work with managers at varying levels of the organization to execute strategic priorities set by senior leaders. They provide support to senior HR Business Advisors and senior managers on core HR activities. They help senior managers engage with others in HR and with specialists to bring resolution to their HR-related matters.

This position will report to the HR Business Advisor Lead and be aligned to support Senior Leaders and Leaders within a specific line of business (LOB), and will partner with Senior HRBAs, other HRBAs, HR COEs & HR Support teams, in a collaborative, shared services model.

Responsibilities will include:

• Consult on strategies and support the implementation of people agenda initiatives and efforts for aligned businesses
• Provide day-to-day advice on human capital matters.
• Advise business leadership and cascade the structuring & re-organizational changes deeper into LOB areas to institutionalize the new organization into BAU
• Support year-end compensation process by ensuring that baselines are accurate and synchronized (including joiners, leavers, transfers) with finance and/or business management, providing guidance on incentive compensation and salary planning as appropriate and supporting managers through compensation decisions
• Support the performance and talent management cycle by partnering with leaders on an as-needed basis to handle succession planning needs and requirements, answer performance questions, issues and processes, supporting and providing guidance on the promotion process particularly during quarterly & end-of-year timing
• Facilitate feedback processes and other employee input initiatives, e.g. action plans based on Employee Opinion Surveys, Pulse Checks, etc.
• Support or participate in individualized development and coaching to managers and emerging leaders, as needed, and in partnership with the development team. This may include supporting action items that stem from leadership coaching provided by the aligned HRBP or an external coach
• Be available to provide front-line support to managers for HR risk / controls initiatives
• Provide project support for HR-related initiatives being implemented within LOBs
• Support cross-LOB and large scale initiatives
• Work with management information systems (MIS) and reporting to understand trends and outliers, and facilitate fact based, metrics driven client decisions
• Be a champion of HR process change. Analyze processes, data and trends to make recommendations to management team for continuous improvement
• Partner with HR colleagues of all levels to drive efficiencies and leverage best practices
• Ensure appropriate controls are in place and managed effectively for all critical HR processes
• Lead and/or actively participate in HR projects, aligned to key identified HR priorities and strategies

Skills and Experiences

• 3 - 9 years of overall Human Resource experience (previous HR Business Advisor experience preferred)
• Bachelor's Degree or equivalency required, advanced degree a plus
• Knowledge of full range of people practices in a business setting: goal setting, performance assessment and improvement, compensation practices, talent review and talent management, workforce planning, reductions in force, manager development, organizational design
• Project management abilities including execution skills and end to end process improvement
• Technically proficient in MS Office Suite - including Excel and PowerPoint
• Ability to utilize critical thinking/strategic and analytical skills regularly to identify issues and trends, develop solutions and/or recommendations to address root cause
• Strong analytical, quantitative and technical skills that enable individual to leverage data to create HR strategies that support and drive business results
• Ability to navigate a global matrix organization and partner on issues across HR and the business
• Must be able to work collaboratively and to develop strong, positive working relationships
• Proven track record in objectively coaching employees and management through complex, difficult issues and mitigating risks
• Exceptional judgment, demonstrated ability to make sound decisions and be creative in developing alternative solutions in a fast paced environment
• Promote partnership by fostering a shared purpose, trust and teamwork across teams, businesses, functions, regions, and levels
• Experience assessing risks of Employee Relations issues; coaching leaders on same, and engaging Corporate ER and Legal as appropriate

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans