HR Shared Services Analyst

At Doosan Bobcat, our success is powered by our people. Through our winning culture and one global team working together, we deliver the best products and service to our customers – and make the world a better place. Join our team today and start building your career with a worldwide leader.

The HR Shared Services Analyst is part of a centralized, dedicated team servicing employees and HR partners with the proper infrastructure and support to effectively carry out their day-to-day challenges. Responsible to partner with all areas of HR including Operations, Technology and COE’s to identify needs or opportunities for process improvements and HR’s specific goals and processes. Prioritizing speed and efficiency, providing targeted project, process and systems/tools and support to enhance employees and managers’ strategic capabilities. This position is responsible for HR Shared Services administration and compliance across all US based locations.

• Support Shared Services team (including Benefits, Global Mobility, Data Quality and Governance) projects and process management and documentation to drive standard, scalable, repeatable, and consistent processes
• Provide quality and timely customer service while maintaining compliance with policies and procedures via e-mail and phone with effective and clear communication
• Provide input to enhance process and projects
• Collaborate with appropriate personnel cross functionally
• Determine eligibility and interpret policies for Leave of Absence, including but not limited to FMLA, State specific related leaves, parental leave, jury duty, bereavement, and military leave
• Review incoming leave requests and provide required documents (Federal/State notices, designation letter, benefit payment process, etc.) to employee
• Research and update leave records, employee records, and benefit items
• Maintain employee leave information in all HR systems and provide status updates to HR Partners, Managers, and Payroll as necessary
• Handle sensitive information in a confidential manner with high integrity and discretion while ensuring HIPPA compliance
• Tier 1 or 2 (DOE) customer service, problem resolution

• Education: Bachelor's degree or equivalent experience required
• Travel required: <10%
• Understanding of HR functions and systems
• Process improvement mindset and commitment to customer service excellence
• Strong computer and technology skills (Windows, Excel, Word, SAP, and Outlook)
• Exceptional teamwork and interpersonal skills; enjoys working with multiple customers; is enthusiastic, positive, and customer oriented professional
• Ability to anticipate, respond to, and exceed customer needs and act on customer feedback with a sense of urgency
• Handle sensitive information in a confidential manner with high integrity and discretion.
• Demonstrated ability to produce accurate work product and strong detail orientation
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills, interpersonal skills, and ability to use sound judgment

As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services. The company is committed to empowering people to accomplish more.

Doosan Bobcat North America is home to world-renowned brands, including Bobcat® compact equipment, Doosan® portable power products, Ryan® and Steiner® grounds maintenance equipment and Geith® attachments. Doosan Bobcat North America is a tradename of Clark Equipment Company.

Doosan is committed to a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 701-241-8700. Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans.

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