Houseperson

GENERAL PURPOSE

Clean and maintain all corridors and public areas in accordance with all housekeeping procedures and standards and safety and security rules and regulations to ensure guest satisfaction.

ESSENTIAL DUTIES/RESPONSIBILITIES

Walk all assigned floors at beginning and end of shift; remove newspapers and service trays, empty ash urn receptacles, remove trash and/or linens and note any areas that need immediate cleaning.

Clean all public areas in the prescribed manner while following safety and security procedures and regulations to include but not limited to: hallways, elevators, service areas, stairwells, etc.

Remove soiled linen, terry and trash from the service areas and take to the appropriate locations in the prescribed manner.

Aid section housekeepers as needed (i.e. bed boards, roll-ways, etc.).

Report any missing/found articles, damage or merchandise problems to the Senior Housekeeper.

Respond to guest requests and questions and report guest issues and complaints in a hospitable manner to ensure guest satisfaction.

OTHER DUTIES/RESPONSIBILITIES

Coordinate with Senior Housekeeper on work priorities and provide assistance when needed.

No travel required.

Hours: Scheduled days and times may vary based on need.

SUPERVISORY DUTIES - None

JOB QUALIFICATIONS

Education/Formal Training:

No formal education needed.

Experience:

Prior housekeeping experience desirable.

KNOWLEDGE/SKILLS:

Must be able to communicate in English.

Self-starting personality with an even disposition.

Ability to meet standards of appearance.

Can communicate well with guests.

Moderate hearing necessary as guests approach with requests and questions. Heavy communication with housekeepers/main linen room attendant, supervisor.

Excellent vision necessary to assess required reaction to meet standards.

Minimal speech communication skills to utilize alternate communication.

Minimal literacy necessary; can utilize alternate training tools.

Abilities

Pushing vacuum down entire length of hallway, carrying supplies from department to assigned floor, carrying dirty linen to laundry shoot, removing room service trays and carrying dirty dishes to service area.

Bending/kneeling - dusting requires bending and kneeling to reach all areas. Room service trays are placed on floor for pick up. Bending would be required to retrieve dirty dishes.

Mobility - movement to reach all areas of responsibility to include: shelves, windows, ledges, pipes, under and around furniture.

Continuous standing - continuously standing and/or walking to accomplish all that is required for position.

Climbing stairs - approximately 40 steps 15% of 40 hour week.

No driving required.

Material/Equipment Used

Chemicals/Agents used: Standard EcoLab cleaning chemicals.

Protective gloves worn approximately 10% of 8 hours. Protective goggles worn approximately 20% of 40 hours.

Operation of vacuum cleaner, floor buffer, carpet cleaner, pressure washer.

Environment

Inside 95% of 8 hours.