Housekeeping/Laundry Attendant

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsible for thoroughly cleaning rooms and suites, replenishing guest amenities, linens, and other articles in suites in accordance with extended stay standards, cleaning and stocking Suite. Attendant carts and linen/supply rooms.

• Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
• Perform quality assurance (QA) requirements for department.
• Rotate linen changing in accordance with extended stay schedule.
• Thoroughly clean assigned rooms, i.e., sweep, mop, vacuum, dust, clean commode, mirrors and windows, change linens, make beds, clean iron caddy and empty water from iron.
• Perform other general cleaning, i.e., vanity areas, coffee makers, etc.
• Maintain room in accordance with extended stay standards. Check shower curtain for mildew, scum, and clean accordingly. Replace linen and guest amenities as needed.
• Clean and stock Attendant carts and maintain in a presentable manner.
• Check for missing and/or damaged furniture, equipment, etc. and report it to the Lead Housekeeper. Fill out and turn in work order to Lead Housekeeper.
• Properly label lost and found articles and turn them in.
• Report maintenance problems in guest rooms immediately.
• Responsible for proper administration of key control for issued keys or keys left by guests in the suite.
• Maintain security for guests and property by keeping room doors locked at all times.
• Work in laundry area as necessary.
• Remain highly visible and be readily available for guests at all times.
• Complete maintenance work orders and deliver to the supervisor in a timely manner.
• Perform all shift checklist responsibilities and other assigned duties as required.

? QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill,

And/or ability required.

Education and/or Experience:

• High School diploma or GED preferred.
• No previous required, but preferred.

Knowledge, Skills and Abilities:

• Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
• Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
• Ability to communicate effectively.
• Ability to work in a fast-pace, high-energy and demanding work environment.
• Basic knowledge of hotel operations or ability to learn quickly.
• Ability to work as a team player with all levels of associates.
• Dedicated, hard-working, self-motivated.
• Practice safety standards at all times.

SPECIAL REQUIREMENTS:

• Prompt and regular attendance.
• Work flexible hours as the hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
• Comply with hotel and/or department uniform and professional behavior and appearance standards.
• Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
• Participate in all mandatory job training and meetings.
• Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
• Immediately report any suspicious activities by guests or others.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job.
• The associate is regularly required to stand, walk, and reach with hands and arms.
• The associate must frequently lift and/or move up to 30 pounds.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Associate may be required to wear personal protective equipment (PPE) while performing certain duties.

Job Types: Full-time, Part-time

Job Types: Full-time, Part-time

Pay: $14.00 - $15.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Cleaning Experience: 1 year (Preferred)
• Hotel Experience: 1 year (Preferred)

Work Location: One location