Housekeeping Supervisor

Come and join our amazing team at the BRAND NEW TownePlace Suites Houston!!

JOB OVERVIEW:

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeepers to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping Management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Maintenance, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in assignment sheets/workboards. Communicate issues to next shift. Complete required paperwork, including department schedules as needed and in accordance with forecast.

REPORTS TO:

General Manager

STANDARD SPECIFICATIONS:

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

SCHEDULE:

Hospitality demands a flexible schedule that may require extended hours as business requires – on any day at any hour, including evenings, weekends, and holidays.

QUALIFICATIONS: Desirable:

1) At least 1 year of related work experience.

2) High School Diploma or Equivalent.

ESSENTIAL JOB FUNCTIONS:

1) Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.

2) Follow all company safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.

3) Maintain a hotel atmosphere which is consistent with the company standards for professionalism and total quality Guest service.

4) Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

5) Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.

6) Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees

7) Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms and other work areas as assigned in a timely manner so that health and company quality standards are met.

8) Clean rugs, carpets, upholstered furniture, and/or draperies, using vacuum cleaners and/or shampooers.

9) Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.

10) Sweep, scrub, wax, and/or polish floors, using brooms, mops, and/or powered scrubbing and waxing machines as directed.

11) Dust and polish furniture and equipment according to company standards

12) Keep storage areas and carts well-stocked, clean, and tidy.

13) Polish silver accessories and metalwork such as fixtures and fittings.

14) Remove debris from driveways, garages, and swimming pool areas.

15) Replace light bulbs as needed and directed.

16) Replenish supplies such as drinking glasses, linens, writing supplies, and bathroom items.

17) Deliver ironing boards, baby cribs, and rollaway beds to Guests' rooms as directed.

18) Disinfect equipment and supplies, using germicides or steam-operated sterilizers.

19) Observe precautions required to protect hotel and Guest property, and report damage, theft, and found articles to the Executive Housekeeper according to company policy.

20) Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.

21) Ensure key control policies are followed according to company standards.

22) Abide by the regulations of the material safety data sheets when using chemicals.

23) Report to work for scheduled shifts, on time and in uniform, including nametag, and at all times comply with company policies and procedures.

24) Display a consistent team oriented demeanor at all times by maintaining clear channels of communications open with managers, fellow co-workers and Guests in compliance with Company policies.

25) Follow all methods and procedures for notifying proper company management level employees and civil authorities in the event of an emergency or anticipated emergency.

26) Comply with quality assurance expectations and standards. Monitor the performance of others to ensure adherence to quality assurance expectations and standards.

27) Use checklists to ensure that cleanliness and condition of each assigned area meets designated standards.

28) Ensure that staff reports to work as scheduled. Document any late or absent Associates. Coordinate breaks for Associates.

29) Inspect grooming and attire of staff; rectify any deficiencies.

PHYSICAL REQUIREMENTS:

1) Must be able to move continuously for an 8-10-hour shift on a hard surface.

2) Must be able to move a minimum of 20 pounds up to 5 feet high without the aid of another person.

3) Must be able to ascend up to 6 feet in height on a step ladder.

4) Must be able to position one’s self appropriately in order to efficiently make beds, carry trash, vacuum, dust, assist Guests with luggage, and set up meeting rooms.

PERFORMANCE STANDARDS:

Performance shall be measured by achievement of:

Guest Satisfaction Overall Score

Guest Satisfaction Staff Service Score

Guest Satisfaction Room Cleanliness Score

Conduct 2 per scheduled GRA room inspections daily

NOTE:

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the Associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Holidays
• On call
• Weekends

Experience:

• Cleaning Experience: 1 year (Required)
• Housekeeping management: 1 year (Required)
• Supervising experience: 1 year (Required)

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• No

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Plastic shield at work stations
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place