Housekeeping Room Attendant (FT)

WHAT YOU CAN EXPECT FROM US:
So. Much. More.
Just as our guests deserve more, you also deserve more. Be valued for what you do and who you are . and well-compensated for all you accomplish.

• Career growth - Mentorship, cross-training, development plans, management training, and more-60% of management positions promoted internally.
• Work-life - Flexible spending accounts, Team Member Assistance Program, paid time off, and hotel discounts.
• Incentives - Quarterly bonuses (we succeed together!)-shared for all based on hotel results.
• Health and well-being - Medical, dental, vision, prescription, life, and disability.
• Award-winning - Ranked among Forbes' Best Midsize Employers (2021) and highest in Guest Satisfaction Among Upper Midscale Hotel Chains by J.D. Power 16 years in a row (that's a record!).
• Retirement - Company-matched 401(k).

What you will do:

• Maintain a clean and happy environment for guests and teammates.
• Ensure exceptional, positive experiences for our diverse team members and guests.
• Perform various hotel housekeeping services to maintain clean guest rooms according to established standards.
• Visually inspect rooms to help identify maintenance items needed.
• Assist guests by providing linens, terry, amenities, or information as requested.
• Ensure an exceptional guest experience by providing courteous, friendly guest service with a +1 Service attitude.

What we expect of you:

• With your can-do spirit and unique personality, you will shine at Drury Hotels.
• We seek housekeeping team members with positive attitudes and these qualifications.
• Thorough knowledge of cleaning procedures and supplies.
• Ability to work independently (without direct supervision) and follow directions (verbal and written).
• Positive, can-do attitude.
• Dedication to providing excellent customer service.

BASIC FUNCTION & JOB DUTIES:

• Performs a variety of hotel housekeeping services to maintain clean guest rooms according to established standards.
• Visually inspects rooms to assist in identifying maintenance items needed.
• Assists guests whenever possible by providing linens, terry, amenities, or providing information as requested.
• May be asked to assist in laundry / cleaning public space when needed.
• Ensures an exceptional guest experience by providing courteous, friendly guest service through discovering and responding promptly and efficiently to inquiries, requests, and complaints with a +1 Service Attitude.
• Contributes to maintaining a positive work environment at all times for our diverse team and guests.
• Drury Hotels are open 7 days a week, and our busiest days are on the weekends (Saturday and Sunday).
• Working Saturday and Sunday may be a requirement for this position.

GENERAL KNOWLEDGE, SKILL, AND ABILITY:

• Requires ability to follow verbal and written directions.
• Requires thorough knowledge of cleaning procedures as well as cleaning supplies.
• Requires ability to work without direct supervision.
• Provides excellent customer service.

MENTAL AND PHYSICAL REQUIREMENTS:
EDUCATION:
Requires knowledge, skill, and mental ability equivalent to completion of 2 years of high school.

EXPERIENCE:
Previous experience as a housekeeper is helpful but not required.

ESSENTIAL FUNCTIONS:

• Requires ability to walk and stand during entire work shift.
• Requires ability to push, vacuum, reach, stretch, and bend in routine daily work activities.
• Requires ability to lift 25 - 35 pounds intermittently during the workday.

WORKING RELATIONSHIPS:

• Reports to the Executive Housekeeper / Assistant General Manager.
• Maintains and promotes a positive and cooperative work relationship with all hotel departments.

About Drury Hotels Company, LLC:

As a family-owned and operated hotel system, we have maintained a consistent vision, mission and set of values over our 45-plus years in business. Our Vision Our guests experience the spirit of great hospitality. We are their first choice as their home away from home. Every member of the team feels passion for their work, takes pride in the company, and demonstrates a sense of ownership. We create opportunities and make a difference in people’s lives. Our dedicated team is committed to the pursuit of excellence in all that we do. Mission Our guests are our #1 priority, and we offer them more value for the dollar than our competitors. Our success depends on these factors: • Quality that consistently exceeds guest expectations • Service that makes our guests feel welcome and at home • Teamwork demonstrated by team members who enjoy their jobs and are committed to the long-term success of our family-owned business • Profitability, which is the result of our mission and allows us to grow