Housekeeping Manager- Sheraton Stonebriar Hotel

Position Description
Title: Executive Housekeeper

Department: Rooms / Housekeeping

Scope of Position:
The Housekeeping Manager is responsible for ensuring the operation of the Housekeeping Department in an efficient manner providing all guests with quality service and a clean and safe environment throughout their stay, while effective managing department staff, departmental expenses and maximizing service levels.

Position Qualifications and Requirements:
Education & Experience:

? High school diploma or equivalent experience in lieu of.

? Minimum of 3 years experience in full-service hotels and full understanding of housekeeping overall department functions.

? 3 years of supervisory experience

? Bilingual

? Will have some knowledge of financial terms, budgeting and other accounting activities to effectively lead and manage the overall operation of the department budget and be able to control operating expenses.

? Valid state driver’s license from applicable state and MVR in good standing.

Physical Demands:

? Flexible Schedule – ability to work long hours, weekends, holidays.

? Ability to stand for long periods of time, sometimes for the entire shift.

? Ability to move quickly about the property to the various departments.

? Must work well in highly stressful situations to effectively lead, provide guidance to guests and staff or resolve concerns or other critical issues.

Required Competencies

? Proficient in various computer systems to include Microsoft products, Outlook and guest reservations systems.

? Must be able to lead by example and follow Prism’s standards and policies.

? Must be able to convey information and ideas clearly, both oral and written.

? Must have the ability to lead, provide direction and guidance to staff, other department peers and or as needed to provide information about department performance, needs, etc.

? Will be responsible for the overall hiring, scheduling, leadership, organizing of activities, employment recognition, etc. of the Housekeeping Department.

? Must be able to effectively address concerns with department staff, including anticipating, preventing, identifying and solving problems as necessary.

? Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests and ensure a successful resolution.

? Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or modify to meet constraints of a particular need.

? Must be able to prioritize departmental functions and assign work to department staff to meet due dates and deadlines.

Must be able to collaborate with other department leaders and supervisors and members of the Executive Committee.

? Must be able to multi-task and plan work for the day, week and month for self and others.

Responsibilities may include any and all of the following:

? Ability to lead, train, supervise work of department staff, assist with scheduling, employee guidance and direction. Will ensure staff is properly trained and aware of hotel brand standards.

? Regular attendance is required in compliance with Prism standards, as required by scheduling, which will vary according to the hotel business needs. Flexible schedule to meet hotel business demands that may include nights, weekends and holidays.

? Lead by example and adhere to Prism policies and standards and ensure department staff adheres as well.

? Will provide direction, instructions and will make decisions to ensure a smooth operation of department functions.

? Must, at all times, be attentive, friendly, helpful and courteous to all guests, manners, and other team members.

? Will inspect the work and performance of other housekeeping attendants. Will provide overall guidance and feedback to ensure work activities are properly completed and will communicate to Rooms Division Director any additional concerns that need to be addressed.

? Will ensure housekeeping staff is aware and follows proper safety standards and is familiar with Emergency
Procedures to direct and provide guidance accordingly.

? Will support other operational needs to ensure adequate supplies and materials are in stock and the department is operating according to budget.

? Attend mandatory safety and other training meetings as required.

? Performed any and all other duties as assigned.

Organizational Structure:

Reports to: General Manager

This job description is a general representation of the duties and responsibilities commonly found in Prism Hotels for this type of position; it may be modified at an individual hotel based upon business levels.

Job Type: Full-time

Pay: $30,000.00 - $35,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Weekends

COVID-19 considerations:
To keep our staff as safe as possible, we supply hand sanitizer and practice social distancing. All associates are required to wear masks.

Experience:

• Cleaning Experience: 3 years (Preferred)

Typical start time:

• 8AM

Typical end time:

• 5PM

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Autonomous/Independent -- enjoys working with little direction

This Job Is:

• Open to applicants who do not have a college diploma

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Plastic shield at work stations
• Temperature screenings
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place