Housekeeping Manager

COMPANY OVERVIEW

We welcome the opportunity to introduce you to our unique organization. Sebasco Harbor Resort is one of the best-kept secrets on Maine’s Midcoast oceanfront. Located on 450 breathtaking acres on the beautiful Popham peninsula, we offer diverse employment opportunities for hospitality professionals as well as those looking to work and gain experience in this exciting field.

Being very proud of our heritage and success in providing outstanding employment opportunities for local residents, we also have opportunities for those looking to spend a season in the coastal Maine community of Phippsburg. As a seasonal resort (May through late October) with an outstanding team of dedicated and motivated staff, we take great pride in our environment and history, while providing exceptional service for our guests. Sebasco employs over 150 hospitality professionals each season, with hiring priority given to those who are available to work from mid-May through October.

JOB SUMMARY

The Housekeeping Manager supervises all housekeeping and laundry employees, has the authority to hire or discharge, plans and assigns work assignments, gives training for newly recruited employees, audits and inspects housekeeping personnel work assignments and requisition supplies. The Housekeeping Manager schedules employees and assigns extra days off according to the occupancy forecast. This position also maintains a lost and found department and is responsible for all items, determines the rightful owner, and sends correspondence. For the ideal candidate, this could be a year-round position.

RESPONSIBILITIES:

• Daily inspections of public areas and employee areas;
• Daily briefing of Supervisors and Managers;
• Coordinating the preventive maintenance schedule of rooms and a public area with the maintenance department;
• Corresponds to a guest’s lost and found items;
• Responsible for cleanliness, orderliness, and appearance of the entire property;
• Ensure that rooms are made as per the Resort’s standards;
• Maintain par stock of guest supplies, cleaning supplies, linen, and uniforms;
• Develop and implement Housekeeping systems and procedures;
• Prepare reports for management information;
• Organize on the job training and evaluate its effectiveness;
• Assures that Housekeeping staff follows established safety regulations in the use of equipment and supplies at all times;
• Ensures that all inventories are turned in in a timely manner;
• Obtains list of rooms to be cleaned immediately and list of prospective check-ins/out to prepare work assignments;
• Coordinates work activities among departments;
• Conducts orientation training and training to explain policies, work procedures, and demonstrates the use and maintenance of equipment;
• Evaluate records to forecast department personnel requirements;
• Makes recommendations to improve service and ensure more efficient operation;
• Prepares reports concerning room occupancy, payroll, and department expenses;
• Performs cleaning duties when demand is high and/or staff shortage;
• Attends staff meetings to discuss company policies and guests’ complaints;
• Establishes standards and procedures for work of housekeeping and laundry staff;
• Records data regarding work assignments, personnel actions, time cards, and prepares periodic reports;
• Creates a clean and organized work environment;
• Screens job applicants, hires new employees, and recommends promotions, transfers, and dismissals;
• Required to perform any other job-related duties assigned by their manager.
  

ESSENTIAL JOB FUNCTIONS:

• A high school diploma or GED is preferred;
• Minimum of four years of housekeeping experience;
• Minimum of two years supervisory experience required;
• Keyboard, internet, and word processing skills preferred;
• Ability to multitask at any given time;
• Good listening skills and an ability to effectively deal with people-problem solver;
• Must adhere to all Resort, Guest Service, and OSHA policies and procedures.

GENERAL OBLIGATIONS:

Resort staff must be kind, respectful and friendly to guests, visitors, and other Resort staff, provide excellent guest services by being courteous and professional and be able to handle difficulties with high levels of patience, tact, and diplomacy.

Be punctual and have a good attendance record. The Resort Manager must approve any time off, in advance.

All employees must maintain a neat, clean, and well-groomed appearance.

To do your work in a safe and orderly manner; promptly reporting personal injuries and unsafe conditions; be concerned for the safety of others and work together in improving the safety of the Resort.

To protect Resort property, equipment, and materials from damage and loss, avoiding waste from spoilage, overuse, or careless handling.

To cooperate with your fellow employees by giving assistance as required and to follow Resort rules and policies relating to yourself, your job, your fellow employees, and guests.

Due to the cyclical nature of the hospitality industry, staff may be required to work varying schedules to reflect the business needs of the Resort.

QUALIFICATIONS:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ORGANIZATION AND COMMUNICATION SKILLS:

• Communicate clearly with poise, voice control, and confidence using correct English and a well-modulated voice.
• Good listening skills and the ability to effectively deal with people.
• Sound personal judgment and specialized knowledge of most areas of the Resort and surrounding area.
• Ability to change easily and frequently from one activity to another such as from typing to greeting guests, to searching in a directory, to using a telephone or radio transmitter.
• Ability to access and accurately input information using a property management system and a working knowledge of most office equipment, including proficiency with computers.

MATHEMATICAL SKILLS:

Strong mathematical aptitude is required for this position. Able to prepare, explain and, if necessary, make adjustments to moderately complex guest ledgers. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent to draw and interpret bar graphs.

CERTIFICATES, LICENSES, REGISTRATIONS:

None needed

EDUCATION and/or EXPERIENCE:

Previous hotel experience in a guest services position preferred.

LANGUAGE SKILLS:

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to guests and Resort employees.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to stand, walk, and use hands to finger, handle, or feel. The employee must have the ability to read, listen, and communicate effectively in English, both verbally and in writing as well as the hearing and visual ability to observe and detect signs of emergency situations. The employee is occasionally required to lift and/or move up to 50 pounds.