Housekeeping Executive

Job Title: Executive Housekeeper

Department: Housekeeping

Reports To: General Manager

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Special Note: This list is not an exhaustive list. A job description is not a definite overview of the expected duties. Items can be added in the future or on a day to day basis depending on the departmental development or needs of the hotel. The holder of this statement can and will be asked to take on other tasks in addition to the ones stated.
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Job Summary: The Executive Housekeeper’s job involves planning, organizing, and developing of the overall operation of the housekeeping department in accordance with company and franchise standards as well as federal, state, and local standards and guidelines. Must ensure the highest degree of quality guest care is maintained at all times.
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Qualifications:

• Must have hotel experience

• Strong housekeeping/laundry experience required

• History of proven leadership skills

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Skills and Specifications:

Required Skills & Specifications range from but are not limited to the following:

• Friendly personality/

• A keen eye for detail.

• Excellent interpersonal and communication skills.

• Organized

• Ability to work well under pressure.

• Works independently and as part of a team.

• Ability to accurately record information.

• Enjoys working with and helping people.

• Accountable

• Maintains a professional manner with guests, employees, managers, etc.

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Essential Duties and Responsibilities
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Property Appearance

• Obtain a list of vacant rooms which need to be cleaned immediately and list of prospective check outs in order to prepare work assignments.

• Assigns housekeeping and laundry workers their duties and inspects sleeping rooms, bathrooms, hallways, common areas, elevators, stairwells (i.e. inspects overall cleanliness of hotel). All areas of the hotel must be clean, hygienic, attractive, and orderly.

• Updates room status in the property management system (PMS)

• Maintain or exceed required Quality Assurance (QA/ QE) standards and scores.

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Financial

• Responsible for effectively costing out housekeeping and laundry schedules.

• Inventories stock to ensure adequate supplies and linen.

• Issues supplies and equipment to workers.

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Guest Satisfaction

• Promotes company’s 100% commitment to providing extraordinary service to our guests throughout the property. Instills 100% guest satisfaction objective in hourly associates.

• Ensures that all guest related issues are resolved in a manner consistent with the company’s goals and objectives.

• Ensures all company and franchise standards are being followed.

• Investigates complaints regarding housekeeping service and equipment and takes corrective action.

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Organizational and Time Management Skills

• Ability to effectively organize multiple projects; manage and prioritize multiple tasks and meet deadlines.

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Employee Management

• Recruits qualified applicants. Trains and/or monitors employees in accordance with company and franchise standards.

• Motivates and gives direction to hourly employees.

• Communicates all policies and procedures to entire staff. Conducts regular meetings to provide various information including company communications, policy reviews, local property activities, guest feedback, franchise scores, and events, goals, etc.

• Adheres to federal, state, and local laws employment related laws and regulations.

• Manages employee personnel forms, including hiring, performance evaluations; prepares performance improvement plans, disciplinary documentation; conducts terminations.

• Conducts coaching/counseling sessions; performance evaluations, prepares performance improvement plans, disciplinary documentation; conducts terminations.

• Ensures that employee related issues are resolved in a manner consistent with company policies.

• Ensures all employee documentation is scanned in a timely manner to Human Resources.

• Conducts orientation training of new employees to explain company policies, housekeeping and laundry procedures, and demonstrates correct use and maintenance of equipment.

• Records data concerning work assignments, personnel actions, and prepares periodic reports.

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Miscellaneous

• Maintain and tracks “lost and found” system.

• Maintains all inspection, tacking, and cleaning records

• Provides relief back up for housekeeping and laundry.

• Instills a high level of integrity with staff.

• Conducts business matters in a professional style in accordance with company and franchise standards.

• Conducts business matters in a professional, ethical, and courteous manner.

• Dresses in an appropriate professional style in accordance with company and franchise standards.

• Attends training seminars to satisfy franchise and company standards.

• Assigns special projects to housekeeping and/or laundry staff as needed.

• Additional tasks and/or projects may be assigned by the General Manager.

• Attends periodic staff meetings with other departments to discuss company policies and guest feedback.

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Language Skills

• Ability to read and speak English language and comprehend simple instructions, short correspondence, and memos

• Ability to write simple correspondence.

• Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization.

• Ability to effectively communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property. Conversational Spanish would be beneficial.

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Computer Skills

• To perform this job successfully, an individual should have the ability to use email as well as knowledge and understanding of Microsoft Office, in house accounting and payroll systems will be trained properly, and PMS systems and internet software.

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Dependability

• Follows instructions, responds to management direction. Takes responsibility for own actions. Keeps commitments. Commits to long hours of work when necessary to reach goals. Completes tasks on time of notifies appropriate person with the alternate plan.

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Attendance/Punctuality

• Is consistently at work and on time. Ensures work responsibilities are covered when absent. Arrives at meeting and appointments on time.

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Adaptability

• Adapts to change in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events.

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Diversity

• Demonstrates knowledge of EEO policy, shows respect and sensitivity for cultural differences, educates others on the value of diversity, promotes a harassment-free environment, and builds a diverse workforce.

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Safety and Security

• Observes safety and security procedures. Reports potentially unsafe conditions. Uses equipment and material properly.

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Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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• While performing the duties of this job, the employee is regularly required to stand , use hands to finger, handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employee is frequently required to reach with hands and arms. The employee occasionally is required to sit; climb or balance; and stoop, kneel, crouch, or crawl.

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• The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

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Job Type: Full-time

Pay: $14.00 - $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Cleaning Experience: 3 years (Preferred)
• Hotel Experience: 3 years (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location