House Keeping Supervisor

Welcome to the Renovating Holiday Inn Express and Suites, Lansing, IL. The upscale chain requires a leader in the Housekeeping department. The incumbent candidate should possess and acquire the following as needed:-

• Must have working knowledge in overall Housekeeping operations with a minimum 2 years supervisory role in a mid to upscale Chain.
• Capable of working in a fast paced environment and in stressful situations.
• Must be able to walk and stand for long periods of time.
• Must be flexible in hours, days, weekends and holidays.
• Must responds to multiple task interruptions in order to provide service to internal and external customers.
• Must adhere to the company dress code.

• Must be able to comprehend and speak the English language.
• Must have good organizational and communication skills.
• Possess attention to detail.
• Must have conflict resolution skillset.
• Bi-lingual preferred but not necessary.

• Supervise the operations of housekeeping and laundry areas to ensure the achievement of productivity and quality service standards.
• Inspect guest rooms to ensure the cleanliness according to IHG standards.
• Coach the team and work together as a unit.
• Maintain highest level of communication with the team and management, using Quore, etc.
• Prepare training for Room and Laundry Attendants in all housekeeping procedures and standards.
• Ensure that Room Attendants have sufficient amount of necessary supplies through supply and linen inventories.
• Prepare bi-weekly schedule for housekeeping and laundry personnel following company labor guidelines.
• Clean and service guest rooms as needed.
• Report room repairs and need of Preventative Maintenance.
• Work and track projects daily to upgrade the quality of guest rooms.
• Respond to housekeeping request from guest or management in a timely, efficient and friendly manner.
• Report and track lost and found articles.
• Follow company polices and procedures (i.e., OSHA, BBP regulations and other state and local regulations).
• Apply all safety and security polices consistently.
• Participate in hiring and evaluation process.
• Perform other duties as assigned by management.
• Obtain any locally required certifications.
• Participate in all online or physical training as needed and required by the management and brand.