Hotel Sales & Services Manager - Kimpton Hotel Van Zandt

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

As the Sales and Service Manager, you're responsible for the sales and servicing of both groups and local catering. You'll direct all aspects of sales including analyzing, achieving strategic objectives and business growth potential You'll strive to achieve a balance between service and profitability. Through efficient management of conference requirements, your goal is to gain the hotel's fair share for revenue through room sales, food, beverage, room rental, and auxiliary services such as; audio-visual provisions, storage and labor fees, and other applicable fees.

Effective communication and coordination of all facets of group event planning is crucial and will include menu selling and all other aspects of conference planning. Furthermore, you'll ensure that the experience of the client is not merely satisfactory, but exceeds their expectations and those of attendees. This position will also be in charge of wedding and social sales to include; reunions, mitzvahs, and other social events.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Direct Sales

• Develop and further hotel business through direct sales, telemarketing, direct mail, and conducting site tours of the
• Successfully achieve or exceed quarterly individual pace/production goals based on assigned markets.
• Negotiate room rates, catering prices and other sales terms for groups within a defined size parameter.
• Focus on revenue- producing activity and selling time by a strategic plan that maximizes direct sales efforts that are fair and profitable.

Account Service & Management

• Plan, up-sell and coordinate function details with clients to include but not limited to group room blocks, space requirements, meeting times, equipment, entertainment, menus, billing, etc.
• Prepare and execute sales/catering contracts, event orders, group resumes to ensure a quality product delivery and customer satisfactions.
• Coordinate menu arrangements for conference clients that serve both hotel and client needs.
• In collaboration with the Group Coordinator, you'll obtain conference rooming lists, monitor cut-off dates, improve revenue potential by assessing/monitoring group room pickup, room rental fees, electrical charges, box delivery and storage fees, and service fees in accordance with the sales
• Assist conference clients with off-premise (hotel) details as they may affect the hotel service delivery, such as floral concerns, house car requests, limousine requests, exhibit decorator requests, entertainment referrals, golf or sports arrangements, spousal programs, house car arrival and departure patterns, while informing all supporting hotel departments and maintaining the integrity of the hotel physical plant.

• All arrangements are to be assessed the appropriate charges to ensure that the hotel receives a fair share of revenue in relationship to the expenditure of time and
• Maintain accurate and current space (room) blocks in the group function log, observing proper turnovers and releasing space appropriately and timely, so to maximize the revenue potential of the hotel through the booking of other business opportunities.
• Respond to all social inquiries within expected time frame.

Administrative Responsibilities:

• Schedule appropriate interdepartmental meetings for the operation aspects of coordinating conference requirements, which may include pre-planning meetings or a pre- conference meeting for operational
• Adhere to all organization policies, procedures, guidelines, as set forth by the human resources
• Prepare detailed Conference Profiles (Resumes) for conferences that are comprehensive and issued in a timely manner (no less thank five working days prior to the group arrival date). Provides an accurate Conference Profile that documents all aspects of a particular conference, to include menus, meeting setups, client profiles, reservation pick-up statistics and other pertinent information as outlined in the current departmental policies and procedures.
• Prepare a comprehensive Post Conference Report on all conferences. This report should be prepared within 72 hours of departure and include: actual conference statistics versus projected (room pick-up, cover counts), profile of the attendees (i.e. use the health club, heavy room service, etc.), analysis of future potential, general observations and comments. Other important information may include the number of comps, VIPs, relocated attendees (walks) due to a sell to capacity (over sell),
• Type contracts, banquet event orders, reports, correspondence as
• Participate in the department forecasting procedure, compiling accurate and timely
• Review all client invoices prior to mailing to ensure accuracy and proper assessment of all services and goods rendered by the

SPECIFIC EXPERIENCE WE'RE SEEKING:

• Bachelor's degree is preferred.
• 3 to 5 years of hotel experience.
• Deep understanding of food and beverage etiquette, guest relations, and service standards.
• Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
• Knowledge of CRM platform and Microsoft Office
• Flexible schedule to accommodate client needs, due to the cyclical nature of the hospitality industry, Sales & Service
• Managers may be required to work varying schedules to reflect business
• Experience in Sales and/or Conference Services
• Basic mathematical skills that may be required to complete reports, able to work under time constraints, as well as great people skills to communicate effectively with clients and other

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: 3 to 5 years of hotel experience. Bachelor's degree is preferred.

Language Skills: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, report, or schedule form. Regularly exercise independent judgment and discretion about matters of significance.

Physical Demands: While performing the duties of this job, the employee is constantly required to use a keyboard, sit, see, hear, write, and speak. The employee is frequently required to handle (hold, grasp, turn, or otherwise work with the hand or hands), finger (picking, pinching, fine manipulation), and dial. The employee is occasionally required to collate/file, stand, and walk. The employee is minimally required to bend, crouch, kneel, squat, climb ladders and stairs, reach, twist, stretch, push, and pull. The employee is occasionally required to lift and/or move 10-50lbs, and minimally required to lift and/or move up to 75lbs.

Mental Demands: While performing the duties of this job, the employee is constantly required to produce detailed work, use reasoning skills, verbal and written communication, have customer contact, and handle multiple concurrent tasks. The employee is frequently required to use math skills and handle constant interruptions. The employee is occasionally required to give presentations.

Work Environment: While performing the duties of this job, the employee may occasionally be exposed to heat, odor, fumes, dampness, dirt, oil, grease, noise, vibrations, and the use of tools/equipment.

Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.