Hotel Night Auditor

ESSENTIAL SKILLS

• Ability to follow all appropriate policies and procedures while constantly striving to improve all standards of operation.
• Ability to follow safety and security procedures and will not pose a direct threat to the health/safety of self or others.
• Ability to plan, prioritize, organize, maintain concentration, and complete all work assigned.
• Ability to focus attention to performance of tasks despite frequent, stressful or unusual interruptions.
• Ability to communicate calmly with irate Guests, co-workers or supervisors in sometimes tense situations.
• Ability to perform job functions with minimal supervision.
• Ability to work cohesively with co-workers as part of a team.
• Treat co-workers and guests with courtesy, friendliness and respect and provide responsive service.
• Ability to meet or exceed productivity and performance standards and complete tasks as assigned by supervisor or manager.
• Ability to understand and carry out instructions in verbal, written or diagram form.
• Ability to understand Guests’ service needs.
• Ability to adhere to work schedule and arrive on time in a neat and alert condition and adhere to company dress standards.
• Ability to follow all appropriate policies and procedures while striving to improve all standards of operation.
• Ability to interact with people, particularly in resolving complaints and problems.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Balance all department accounts.
• Reconcile front desk postings and investigate discrepancies.
• Balance Food and Beverage cashiers’ paperwork to Micros report.
• Balance all credit cards to PMS system.
• Audit room rates and market codes.
• Posts room and tax to all occupied rooms.
• Run “End of Day” reports for PMS systems. Closes the day.
• Completes Management reports and distributes accordingly.
• Review Front Desk log when coming on shift and record pertinent information as needed throughout shift.
• Post charges to individual room or master account.
• Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process.
• Process accounts of departing guests.
• Resolve guest problems and complaints.
• Receive advance deposits at the desk for future reservations and process as per policy.
• Adhere to guest safe deposit box procedures.
• Adhere to policies regarding handling of employee’s cash bank.
• Reconcile all charges and cash received during shift and prepare drop. Have drop witnessed.
• Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
• Sell guest rooms, food & beverage outlets and seasonal hotel promotions.
• Review Front Desk log when coming on shift and record pertinent information as needed throughout shift.
• Post charges to individual room or master account.
• Complete tasks on daily checklist.
• Communicate with other hotel departments to maintain a high level of guest satisfaction.
• Sell Hhonors Program to guests.
• Process mail, messages, faxes and packages.
• Responsible for knowledge of groups and functions in the Hotel on a daily basis.
• Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.
• Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
• Be a Team Player and encourage the teamwork attitude among staff.
• Attends department and inter-departmental meetings.
• Notify management of any pertinent information related to shift activities.
• Be knowledgeable in all hotel emergency procedures.
• Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.
• Ensures total guest satisfaction.

Follow supervisor’s instructions and performs other duties as directed or assigned.

Job Type: Part-time

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location:

• One location

Work Location: One location