Hotel Front Desk Manager

Develops and implements strategies for front office, bell stand, parking, concierges, etc. that support achievement of the hotel’s goals

¨ Monitors status regularly and adjusts strategies as appropriate

Manages the operation of the front office and related areas

¨ Creates the first impression by supervising the door, bell, parking, concierge and front office areas

¨ Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals

¨ Monitors achievement of budget and takes corrective steps as appropriate

¨ Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel

¨ Analyzes business forecasts and schedules accordingly

¨ Ensures front desk handles billing and cash in accordance with hotel’s standards

¨ Plans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments

Creates 100% guest satisfaction by providing employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

¨ Communicates and reinforces the vision for Yes I Can! service to employees

¨ Ensures that employees provide Yes I Can! genuine hospitality and teamwork on an ongoing basis

¨ Uses teamwork to support guests and employees

¨ Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services

¨ Provides employees with the tools, training and environment they need to deliver Yes I Can! service and teamwork

Develops and implements strategies and practices which support employee engagement

¨ Recruits and selects qualified candidates

¨ Provides employees with the orientation and training needed to understand expectations and perform job responsibilities

¨ Communicates performance expectations and provides employees with on-going feedback

¨ Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• Weekend availability

Application Question(s):

• Are you able to attend an in person interview?

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 3 years (Required)

Work Location:

• One location

Work Remotely:

• No