Host

Job Title: Host

Reports To: General Manager

Department: FOH Operations

Hours of work:

Ability to work a variable schedule, including weekends.

Organizational Overview

Bottleneck Management operates vibrant, high-energy, approachable restaurants in the most dynamic neighborhoods and locations. From the start, weve been about genuine people and genuine hospitality. Weve grown into a crowd-pleasing hospitality juggernaut while continuing

to hold our core values close to our hearts. We offer a fun and supportive working environment, with competitive salaries, insurance, 401k, vacation, paid sick days and generous restaurant discounts.

Core Values

Understand the wants and needs of others

Support others through words and actions

Empower each team member to excel

Enjoy each other, our guests and our time at work

We believe its our people that make us strong, so were committed to finding driven, hospitable, upbeat and intelligent teammates. Whether its in our home office or our restaurants, we put hospitality first, like excellent hosts at a party.

Career Development

Red Shirt Program:

Restaurant employees are eligible to enroll in our career advancement program. We value our staff and know the benefits of promoting from within. Whether you see your restaurant job as a stepping stone, or as your career path, were here to help you achieve your goals. Many of our managers have been promoted from within. Our Red Shirt program is a way for our team members to grow as industry professionals, building our bench with the next wave of talented players.

Position Summary

Our Hots are a key part of our team, and critical to providing genuine hospitality. They are energetic, excited to grow in the hospitality industry and care about their team. The Host greets all guests with genuine enthusiasm and warmth upon arrival, informs guests of their wait time, enters guest names into the computer system, shows guests to their table and bids guests farewell as they leave. Additionally, the Host cares for our guests by refilling beverages and performs light housekeeping duties such as cleaning glass and menus, and ensuring restrooms are clean, stocked and orderly.

Primary Responsibilities and Requirements

Essential Functions:

Get along with others and be a team player

Be genuinely committed to ensuring that the overall guest experience exceeds expectations, including greeting guests with a warm, sincere smile and anticipating their needs

Use tact and good judgment when dealing with guest challenges, responding to guest needs with patience and courtesy

Follow all steps of service

Assist with clearing, cleaning and resetting tables, check and maintain restrooms

Comply with all safety and sanitation (including handwashing) guidelines and procedures Be proficient in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems, and phone etiquette and message guidelines

Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook

Other duties will be assigned as needed

Qualifications and Skills:

6 months restaurant or customer service experience preferred

Ability to work collaboratively in a fast-paced work environment

Ability to create memorable guest connection

Ability to communicate clearly and professionally with fellow team members and management to provide exceptional guest service

Ability to work a variable schedule, including nights and weekends

Good judgment skills and adaptive attitude

Must be upbeat, outgoing and positive

Must be able to assist guests and possess great guest relations skills

Ability to work positively in a fast-paced environment

Ability to stand/walk and stay focused and alert for extended periods of time Excellent verbal communication and interpersonal skills

Ability to work effectively within a team

Ability to effectively communicate on the telephone Ability to lift up to 35 lbs

Skilled in cultivating and maintaining guest relationships

Ability to maintain a warm, hospitable demeanor in a busy environment

Must Be:

Outstanding interpersonal skills

Outgoing and full of energy

Polished go-getter

Polite & patient

Excellent communication skills

Satisfaction focused

Supervisory Responsibilities: N/A

Work Environment/ Physical Demand:

Must be able to stand for full shift

Must be able to lift at least 50 pounds

Must have good hearing for accurate communication with guests.

Must be able to use hands and fingers to handle and feel objects, tools controls and type

Must be able to work in areas of loud noises

Required to frequently reach, bend, stoop, and carry

Must be able to work in both warm and cool environments; indoors and outdoors

Must be able to tolerate potential exposure to allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish

Long periods of standing and walking to different parts of the restaurant at different levels

Fast paced hands on position

Dining facilities are both outside and inside

Lighting is maintained at a low level

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Bottleneck Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

An equal opportunity employer