Host
- Full-Time
- Chicago, IL
- TZUCO
- Posted 3 years ago – Accepting applications
Job Description
- Warmly and graciously greet all guests and seat them at tables or in waiting areas.
- Open the front door for guests entering or leaving the restaurant when possible.
- Provide guests with menus and inform them of their server’s name upon seating.
- Record guest names and the number of people in party and provide guests with estimated waiting time when immediate seating is limited.
- Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
- Call out name and number of party when tables become available.
- Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
- Answer telephone calls and respond to inquiries or transfer calls.
- Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly, and customers' concerns are addressed.
- Inspect dining and serving areas to ensure cleanliness and proper setup.
- Inform guests of establishment specialties and features.
- Receive and record guests' dining reservations.
- Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
- Direct guests to coatrooms and waiting areas such as lounges.
- Relay messages to servers and bussers as needed.
- Thank guests as they leave and invite them to return.
- Attend all scheduled employee meetings and offers suggestions for improvement.
- Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant.
- Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.