Hospitality Network Technician I

Primary Location: 700 N Rancho Dr, Las Vegas, NV, USA

Division: Cox Communications

Job Level: Individual Contributor

Travel: No

Schedule: Full-time

Shift: Evening Job

Requisition Number: 202201215

At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

Purpose

Hospitality Network Technician supports the growth of the system by assuring the quality performance of the installation and technical support for operations. Ensures the quality of services provided to end users meets or exceeds established standards. Coordinates with all functional departments regarding the optimization of overall business efforts. Maintains and repairs Video On-demand (VOD), MATV systems and wireless networks.

Major Tasks

• Installs, maintains, and repairs Video On-demand (VOD), MATV systems, wireless networks and peripherals associated with data links and interface elements of the HPMS (Hotel Property Management System)
• Perform daily function of repairing system problems
• Interact positively with the hotel personnel to maintain excellent customer relations (Engineering, Security, Housekeeping, and Front Desk)
• Perform non-responding room checks and assist hotel engineering with fixing system issues
• Maintain a neat, clean, and orderly appearance in the hotel headend and distribution closets
• Perform hotel deliveries when required
• Submits the Daily Flag Report (completion of tasks assigned, total number of hotel rooms responding >=98%, VOD/MATV/wireless network outage response rate)
• Perform the monthly movie digital/tape update
• Troubleshoots LAN and WAN connectivity over DSL, Fiber, HFC, and Ethernet
• Perform daily completion of job closing procedures
• Provide technical assistance to hotel engineering
• Work with other field technicians to perform troubleshooting
• Report daily status to the Cox/Hospitality Network Service team
• Remain current on the latest technology through completion of required or recommended training
• Remain current on Perform PC and work related computer set-up, troubleshooting and repair
• Maintain fiber MATV distribution
• Balance amplifiers/line extenders to include hotel headends and distribution closets
• Assist with other tasks as needed or as assigned by the Supervisor or the HN Tech II (Lead) to improve the delivery of service to hotels
• Perform quality assurance checks on the various VOD technologies employed by Cox/Hospitality Network

Required

• HS diploma, GED or relevant work experience
• 2 or more year of experience preferred in related field
• Requires strong knowledge of Windows 2000, Windows NT, Windows 95, Microsoft Access, Metil, Internet Explorer, Windows Explorer, Unix, Navicat, MySQL and PCAnywhere
• Basic working knowledge of switches, routers, hubs and emulators
• Excellent interpersonal and collaborative skills to work effectively with teams throughout organization
• Valid NV drivers license and driving record that meets Cox standards
• Ability to work different shifts, including weekends
• Ability to work on an "On-Call" status, including holidays and overnight shifts
• Ability to view Adult-oriented material
• Proficient troubleshooting and orgainzational skills
  

Preferred

• AS/AA or Technical Certification in related discipline strongly
• MATV/Computer experience
• Prefer certification in A+, N+ certification or equivalent job experience.
• Experience in telecommunications industry desired

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.