Hospitality Associate

Northern Light Eastern Maine Medical Center

Department: Food and Nutrition Services

Position is located: Northern Light Eastern Maine Medical Center

Work Type: Full Time

FTE: 37.5 hours per week

Work Schedule: 5:00 AM to 1:30 PM

**$1000 bonus half paid at 90 days and half paid at six months.** (external only)

Summary:

The Hospitality Associate works closely with patient care staff to assist patients with menu selection prior to meals. Assists with tray assembly and meal delivery.

Hospitality associates communicate effectively with patient care staff including nursing unit staff, kitchen supervisors, cooks, and patient food service attendants when filling patient menu or other specific requests.

Provide tube feedings when necessary, in between meal nourishment as directed by patient care staff, deliver courtesy trays as needed, enter menu selections and utilize a variety of software programs to provide patients with healthy, nutritious meals based on dietary need and requirements.

Responsibilities:

Specific duties and responsibilities:

• Accurately assemble meal trays according to standards and delivered to the correct patient using 2 patient identifiers, in a timely manner, adhering to time and temperature standards
• Ensures patient menu preferences, food allergies, and other pertinent information is entered into Computrition for patient safety and meal satisfaction
• Patient Tray Retrieval
• Uses Cerner and Computrition to ensure accuracy in diet orders
• Works safely and follows all safety policies
• Practices appropriate hand hygiene policies
• Reports incidents or hazards immediately
• Monitor refrigerator and freezer temperatures and assures open food containers are labeled and dated; discards outdated food items
• Proactively resolves any food service-related issues as they arise
• Responds to communications (phone calls, voice messages, and emails) in a timely manner
• Consistent and reliable attendance
• Participates in skills training opportunities when available
• Continually develops skills and/or job knowledge
• Proactively seeks out solutions to problems for self, co-workers, patients, and visitors

Other information:

Prior experience working as a member of a team in a customer service setting, required. Must be customer service oriented, pleasant, and outgoing.

Must be comfortable using computers.

• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
  

Education: No minimum requirement

• Lifting, moving and loading 20 to 30 pounds.
• Continuous standing.
• Continuous walking.