Hospice Team Intake Assistant Clerical, Administrative And Business Support - Full-Time

2021-9801

Full-Time

Day

Springfield, Illinois

Explains MHS program services to patients and their families. Functions as a liaison between referral sources and MHS Intake to collect referral information, communicate with family members, and schedule nursing staff to admit patients. Ensures coverage for daily patient needs.

• Establishes a close working relationship with referral sources (hospitals, nursing homes, physician offices, families, etc.).

• Explains the home hospice program philosophy, practices, and regulatory restrictions to referral sources and customers.

• Fields calls and inquiries and serves as a resource for referral sources to answer questions about hospice criteria, eligibility and troubleshoot patient care issues.

• Upon referral, interacts with hospice patients and families to assess and evaluate the patient’s social, financial, and environmental situations. Explains hospice philosophy, benefit coverage and eligibility for hospice services.

• Works with the Admission Team Lead and Hospice Supervisor to manage day-to-day visit and admission schedule of field staff to triage referrals and patient care visits based on needs and staff availability.

• Works with referral sources to facilitate and schedule timely admissions to home hospice.

• Participates in Hospice Team functions, quality safety improvement projects, and data collection for Quality Improvement (QAPI) as requested.

• Triage calls from customers and implements necessary communication to staff, physician offices, and patients regarding information.

• Assists with chart audits as needed.

• Requires in-depth knowledge of Medicare requirement, conditions of participation, and regulatory guidelines to review documentation.

• Fields customer concerns and gathers information for supervisor follow-up.

• Performs other related work as requested or required.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.

Education:

• High School Diploma or equivalency (GED), required

Licensure/Certification/Registry:

• IL Licensed Practical Nurse, preferred
• CPR certification, required

Experience:

• Prior healthcare experience, required
• Prior LPN or Medical Assistant experience, preferred
• Experience in home health/hospice services, preferred

Other Knowledge/Skills/Abilities:

• Familiarity with Medicare, IL Medicaid, and other insurance requirements, preferred
• Proactive, positive, problem-solving approach, required
• Excellent customer service and verbal communication skills, required
• Demonstrated ability to be a team player, manage competing priorities, and adapt to change, required
• Basic computer skills required; basic excel knowledge, required