Home Health Care Sales Representative/Orlando

Who We Are?

Our Mission at Pinnacle Home Care is Changing lives through the art of the experience.

Pinnacle Home Care is a full-service Medicare Certified and Florida Licensed Home Health Company locally owned and operated by a home health professional who are passionate about delivering exceptional, quality care to the communities that we serve.

Why join us?

• Award winning – “Top places to work 2020” “Healthcare workplace Innovator” “Top 100 Agency HomeCare Elite”

• Leading provider of home care services recognized for Creating Raving Fans and delivering Exceptional Outcomes.

• Comprehensive and ongoing training, work/Life balance, more family time, fun and relaxation

Job Title/Position: Care Coordinator

Reports To: Regional Director of Sales and Business Development

Job Summary:

The Care Coordinator role is a performance-based health care sales position and is responsible for generating business and meeting targets from an assigned territory and interacting in the community to promote company services. Primary referral sources include hospitals, physicians, senior retirement communities, skilled nursing facilities, and the community-at-large. Responsible for identifying opportunities for formal or contractual relationships with physicians, hospitals, skilled nursing facilities and assisted living facilities, as well as executes territory sales plans in coordination with operational and clinical leadership to ensure extraordinary customer service.

Essential Duties and Responsibilities

• Adheres to the company’s Mission and Values.

• Analyzes potential prospects within specific market territory by reviewing past and current marketing data.

• Understands knowledge and promotes services provided within market.

• Develops relationships with prospective sources; hospitals, physicians, SNF’s and ALF’s to enhance sales growth.

• Creates weekly plans that reflect appropriate daily sales calls.

• Maintains accurate account list for all prospective referral sources and maintains physician profiles, weekly territory sales call plan and tracks all patient referrals daily thru start of care.

• Meets and/or exceeds sales target for growth.

• Attends community strategic meetings within prospective territory.

• Develops focus driven marketing strategy with Sales Manager on a weekly basis.

• Maintains market awareness and communicates updates effectively.

• Organizes, distributes and tracks respective patient documents for organization.

• Communicates and assists operations as needed to ensure timely admissions, patient and referral source satisfaction.

• Attends company sales/marketing meetings.

• Adheres to company’s HIPAA privacy, Business Ethics, Compliance programs

• Adheres to Agency programs, policies and procedures through:

o Awareness of the Agency’s QAPI program and active participation as required per policies and procedures related to the Agency’s QAPI program

o Awareness of how the Agency manages and follows up on customer complaints, following the Agency’s complaint policy

o Acute awareness of patient rights and the Agency’s responsibility in honoring patient’s rights. Account Specialist will have an awareness of patient rights description in Agency’s service agreement and Agency’s admission packets

o Awareness of appropriate reasons for a patient discharge and Agency’s policy on appropriate reasons for discharge

o Awareness of potential signs of abuse and neglect and the steps required to report suspected abuse and neglect

o Awareness of infection prevention and control techniques within the Agency’s policy and procedures and the Director of Clinical Service’s oversight of this program, along with the QAPI designed program

o Awareness of employee infection policies and procedures and the Director of Clinical Service’s oversight of the program, along with the QAPI designed program

Qualifications

• Demonstrates exceptional interpersonal skills, multi-tasking and problem solving.

• Exhibits organizational skills, professional appearance, behavior and a service attitude towards the community and others.

• Promotes an attitude of gratitude, team spirited.

• Must be flexible regarding working hours.

• Have excellent written and oral skills.

• Embody an entrepreneurial, creative spirit and attitude.

• Requires valid driver’s’ license with reliable transportation and insurance.

• Ability to travel within and out of geographic territory as needed.