Home Care Scheduler

JOB SUMMARY:

We are looking for a highly organized and effective Home Care Scheduler responsible to coordinate and maintain scheduling for Home Instead clients and staff.

RESPONSIBILITIES

• Understands and adheres to Home Instead Homecare policies and procedures.
• Strong verbal and written communication skills.
• Excellent social skills and ability to collaborate effectively.
• Analytical, critical thinking, and independent problem-solving skills.
• Detail-oriented team player with the ability to learn quickly and multi-task in a fast-paced environment.
• Creates and maintains staff schedules.
• Schedules client appointments according to caregiver availability.
• Creates and enters scheduling data.
• Contacts care providers and clients regarding day-to-day changes.
• Discerns client services required as outlined in agreements, urgent requests, and care plans.
• Enters caregivers and client information into the database.
• Maintains caregiver and client database.
• Maintains caregiver and client statistics, and reports.
• Maintains call–in and handles calls.
• Performs general office duties sorts/distributes mail, provides reception and telephone services.

RESPONSIBILITIES TOWARDS CAREGIVERS AND CLIENTS.

CAREGivers:

• Update CAREGiver orientation to include information about scheduling blocks.
• Clearly set expectations on block scheduling during hiring.
• Update CAREGiver handbook/website, ensure desired hours and availability are updated for each CAREGiver.

Clients:

Inform potential/new clients about shift/weekly minimums during care consultations.

If applicable, determine how to discuss the premium rate for schedule sunder per shift and per week minimums or outside of block scheduling.

Maintain:

Update and maintain CAREGiver availability changes.

Update and maintain desired hours in the “hours wanted weekly” field in the CAREGiver record in ClearCare.

Accountability:

Maintain an environment that is conducive to and supports the implementation and maintenance of block scheduling.

Track metrics:

• CAREGiver hours report: Are CAREGivers working at or near their desired weekly hours?
• CAREGiver Utilization: Is your overall utilization rate at 70 - 80%? Talk to your business performance coach to find out your rates from the CAREGiver utilization dashboard.

Develop advance scheduling.

• Schedule a mandatory CAREGiver meeting to launch advance scheduling.
• Define advance scheduling.
• Identify dates and deadlines for submitting changes to availability.
• Determine how to address policy deviations.
• Define expectations for CAREGivers and key players.

Job Types: Full-time, Part-time, Contract, Temporary, Internship

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Bonus pay
• Signing bonus

Experience:

• Medical Receptionists & Patient Registrars: 1 year (Required)
• Customer service: 1 year (Required)
• Medical terminology: 1 year (Required)
• Computer skills: 1 year (Required)

Work Location: Multiple Locations