Holiday Inn Express & Suites- Part Time 2-10

Holiday Inn Express is currently hiring hard working, flexible, friendly, and highly motivated FRONT DESK personnel. Candidates should be passionate about guest satisfaction and pay attention to details. Experience is preferred. Compensation is based on experience. LOCAL family owned and operated businesses! Holiday Inn Express is a 100% Drug-Free Workplaces. Successful candidates must be drug screened, pass pre-employment assessments, and have verifiable references. We are looking to fill the PART TIME 2PM-10PM/12PM-8PM shifts with occasional 6AM-2PM shifts (6AM-2PM WILL BE RARE)- These will mainly be weekend shifts with some weekday shifts.

Job Duties:

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures. At Holiday Inn Express & Suites® we want our guests to feel trusted and free to do what they want in their own space which means we need you to:

Be down-to-earth by being straightforward and natural

Be considerate by being respectful, perceptive and accommodating

Be friendly by being kind, approachable and light-hearted

Be reliable by being professional, a team player and resourceful

Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing cash drawers.

Up-sell rooms where possible to maximize hotel revenue.

Answer phones in a prompt and courteous manner.

Welcome guests in a friendly, prompt and professional manner.

Register guests, issue room keys, provide information on hotel services and room location.

Communicate any outstanding guest requests or issues to management that may require

additional monitoring or follow-up.

Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

May routinely book guest reservations for individuals and/or groups that are requested either by

phone or from within the hotel; process cancellations, revisions, and information updates on

changes.

Promote team work and quality service through daily communications and coordination with other departments.

Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

What we need from you

High School diploma or equivalent, preferred one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred, Fluent in Spanish is .

This job requires ability to perform the following:

Frequently standing up behind the desk and front office areas

Carrying or lifting items weighing up to 50 pounds

Handling objects, products and computer equipment

Use a keyboard to operate various property management and reservations systems, etc.

Communication skills are utilized a significant amount of time when interacting with guests and employees.

Reading and writing abilities are utilized often.

Basic math skills are used frequently.

Problem solving, reasoning, motivating and training abilities are often used.

May be required to work nights, weekends, and/or holidays.

What we offer

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, HSA, and a matching 401k plan. Paid Vacation after 1 year of employment offered for full-time employees. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Job Types: Full-time, Part-time

Pay: $10.00 - $12.00 per hour

Job Type: Part-time

Pay: $10.00 - $12.00 per hour

Benefits:

• Employee discount

Schedule:

• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Plastic shield at work stations
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place