Hilton Garden Inn Winchester PT Night Audit

Job description

The Aikens Group and the Hilton Garden Winchester are seeking an individual to become part of an award-winning team. The chosen applicant will be awarded a part-time job with potential growth opportunities in the hotel industry.

A Night Auditor is responsible for ensuring that each guest is greeted with a smile, positive attitude and outstanding guest service. In the Night Audit position, they will also be responsible for the balancing of the days business, through verification of correct payments, charges, corrections and all postings. They are an asset to the team’s goal of ensuring outstanding guest service and financial profitability.

The responsibilities and expectations of the Night Audit Position:

• The overall operation of the front desk while delivering a welcoming and problem-free stay
• Demonstrates a high level of customer service at all times
• Ensures the pleasant and accurate experience for Guests, from booking reservations, both check in/out, and all necessary processing of charges and payments
• Demonstrates a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximizes room occupancy and use up-selling techniques to promote hotel services and facilities
• Ensures that Management and other shifts are kept fully aware of any relevant feedback from guests and, or, other departments
• Audits and balances reports from the day shifts
• Runs End of Day computer functions so they are complete by the end of the shift
• Posts charges to the guest accounts that have not been posted or were incurred on the night audit shift.
• Balances cash drawers and records receipts
• Transfers charges and deposits to master accounts.
• Checks to see that all charges are assigned to the appropriate departments.
• To verify that all transactions performed at the front desk are supported by documentary evidence as necessary and that they have been correctly posted and allocated in to PMS system.
• Tracks room revenues, occupancy percentages, and other front office statistics.
• Prepares a summary of cash, check, and credit card activities.
• Summarizes results of operations for management.
• Attends appropriate training courses and meetings, when required
• Complies with hotel security, fire regulations and all health and safety legislation
• Acts in accordance with policies and procedures when working with front of house equipment and property management systems
• Follows company brand standards
• Assists other departments, as necessary

Qualifications include:

• Ability to work the overnight shift consistently.
• Strong mathematical/accounting skills.
• The ability to stand for an 8-hour shift.
• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Calm, efficient, and organized with great attention to detail
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team

What you will receive:

• Competitive Pay with Overtime
• Discounts on Hotel stays at Hilton, Marriott and Choice properties world wide
• Future Employment Growth Opportunities

Why the Aikens Group?

The Aikens Group believes its employees are the strength of our company’s foundation. Everyone’s efficiency, ambitions, attitudes, health and stability has made the company what it is today and will continue in years to come.

The Aikens Group feels that an employee/employer connection is a relationship. It is both party’s responsibility to watch out for what is best for each other to make the bond stronger and more successful. Every employee has the opportunity for continued education, development, and advancement within the company. It is important every employee feels engaged and are trained for their position. Internal promotions and transfers are a common practice for those interested in growing professionally and personally with the organization.

Our Mission

We build strong relationships with our partners by delivering quality products and exceptions service with integrity. We strive to maintain a quality of life and work-life balance to our team members, who are the cornerstone of our success and profitability.

Our Vision

To be the trusted resource for development in our community.

Job Type: Part-time

Job Type: Part-time

Pay: From $14.50 per hour

Schedule:

• 8 hour shift
• Weekend availability

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location