Helping Hands - Customer Service Rep - FT TEMPORARY - Evenings- Temecula Valley Hospital

Responsibilities

Temecula Valley Hospital

Temecula Valley Hospital brings advanced technology, innovative programs, patient-centered and family sensitive care to area residents. The hospital features 140 private patient rooms; emergency care featuring ER Reserve; advanced cardiac and stroke care; orthopedics; general and surgical specialties. TVH is nationally recognized for Patient Safety by The Leapfrog Group, with a 2017 Top Hospital Award and 6 consecutive “A” Grades for Patient Safety. In addition, the hospital has received many awards including; The American Heart Association/American Stroke Association’s Get With The Guidelines®-Stroke Gold Plus Quality Achievement Award, The Joint Commission’s Gold Seal of Approval® for Certification for Hip and Knee Replacement and a 5 Star Medicare Hospital Compare Rating. We are proud to be a recipient of the Inland Empire’s Top Workplaces in 2017. Temecula Valley Hospital has been designated an Aetna Institute of Quality® Cardiac Care Facility for comprehensive heart and vascular treatments-including Cardiac Medical Intervention, Cardiac Rhythm Programs and Cardiac Surgery.

• This is a temporary Customer Service Assistant position, various shifts/days with no guarantee of hours

Essential Duties:Performs various administrative, housekeeping, runner, and other functions related to the Emergency Management needs of the Hospital. Screens visitors and telephone calls, referring as necessary to the appropriate department. Commuicates and interacts with staff, physicians, volunteers, patients, and visitors in a friendly and professional manner. Assists with cleaning services throughout hospital building areas

Works independently under general instructions on a wide variety of projects/tasks, completing assignments with accuracy and within deadlines
Ability to assess and refer customer issues to appropriate resource
Maintains strict adherence with HIPAA guidelines

QualificationsGood customer service and communication skills. Ability to adapt quickly to change in a positive manner. Ability to communicate effectively, both verbally and non-verbally. Able to work in an organized and efficient manner. Able to use computer and Microsoft Office Ability to exercise initiative while remaining within job description boundaries. Attention to detail, accuracy and ability to maintain confidentiality.

Must demonstrate effective interpersonal skills; oral and written communication skills in the English Language

One year of customer service experience preferred
High school graduate or equivalent
Fast-paced environment subject to many interruptions
Subject to irregular hours
Subject to standing or sitting for long periods of time

This opportunity offers the following:

• Challenging and rewarding work environment
• Competitive compensation

One of the nation’s largest and most respected hospital companies, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Steadily growing from a startup to an esteemed Fortune 500 corporation, UHS today has annual revenue nearing $10 billion. In 2017, UHS was recognized as one of the World’s Most Admired Companies by Fortune; ranked #276 on the Fortune 500, and listed #275 in Forbes inaugural ranking of America’s Top 500 Public Companies.

Our operating philosophy is as effective today as it was 40 years ago: Build or acquire high quality hospitals in rapidly growing markets, invest in the people and equipment needed to allow each facility to thrive, and become the leading healthcare provider in each community we serve.

Headquartered in King of Prussia, PA, UHS has more than 81,000 employees and through its subsidiaries operates more than 320 acute care hospitals, behavioral health facilities and ambulatory centers in the United States, Puerto Rico, the U.S. Virgin Islands and the United Kingdom.

• UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms "we," "us," "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc.

UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.