Help Desk Technician-ONSITE

Core BTS has an immediate for an On-Site Help Desk Technician with our customer in Washington, DC. Only qualified candidate should respond and will be contacted for an interview.

The IT Help Desk Support Specialist will assist staff working in the office by providing quality customer service under direct supervision of the IT Director. Support will be provided for all company-supported applications. The IT Help Desk Support Specialist will be assigned various tasks related to the function of the Help Desk to include the duties described below.

Customer Service:

• Monitors, evaluates, and responds quickly to incoming requests related to IT issues.
• Provides superior, friendly customer service to all who have Natural Lands access: employees, board members and volunteers.
• Demonstrates good interpersonal skills and professionalism.
• Escalates issues to the Sr. Systems Administrator promptly when a greater level of skill and knowledge is required to solve the issue.

Technical Support for end users:

• Maintain computer systems and act as support if any system goes down.
• Responsible for PC’s, printers, and related equipment (monitor, keyboard, mouse, hard drive, etc.)
• Maintain user PC’s, including upgrades and configuration as needed.
• Install, configure, and upgrade PC software.
• Maintain accurate records of all actions taken.
• Provides administrative support such as network access, permissions and file restorations.
• Responds, as needed, to network and communications problems.
• Provides on-the-job training to new department staff members.
• Teleconferencing support using Zoom and/or Microsoft Teams products

Planned support:

• Performs preventative maintenance, including checking and cleaning of workstations, printers, and other peripherals.
• Tests fixes to ensure problem has been adequately resolved.
• Performs post-resolution follow-ups to help requests.
• Is responsible for adhering to operational controls, including compliance with all required regulations and policies

Qualifications

• Pursuing an associates or bachelor’s degree in Information Technology or a related field.
• Analytical problem-solver
• Strong knowledge of Microsoft Office 365, MAC and Windows-based systems
• Strong knowledge of cloud-based systems
• Able to prioritize, detail oriented
• Experience with desktop and server operating systems
• Knowledge of basic computer hardware, including workstation and laptops

Job Types: Full-time, Contract

Pay: $30.00 per hour

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Help desk: 3 years (Preferred)
• Windows: 3 years (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location