Help Desk Support Technician

Help Desk Support Technician

The position of Help Desk Support Technician is the front-line support position with the end users utilizing ACT software applications. This position requires a courteous and responsive approach to all support issues. Maintaining timely communication of issue status with end users and their managers is critical aspect for success in this position.

Responsibilities Include:

• Good written & verbal communications skills
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advise customer on appropriate action
• Follow standard help desk procedures
• Log all help desk interactions in a automated ticket system
• Administer help desk software
• Redirect problems to appropriate resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Prepare reports
• Stay current with system information, changes and updates.
• Complete all assigned duties and coordinate with supervision accordingly.
• Conducting Demo’s and Training Sessions
• Inventory of installation equipment
• Assisting Manager with Operations

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Job Type: Full-time

Pay: $10.00 - $12.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Work Location:

• One location

Work Remotely:

• No

Work Location: One location