Help Desk Support Technician

About nLIGHT

nLIGHT is a rapidly growing vertically integrated supplier of high-performance lasers that enable innovation in materials processing, microelectronics and defense applications. nLIGHT develops and manufactures fiber lasers based on industry-leading semiconductor laser and optical fiber technology. nLIGHT is headquartered in Vancouver, Washington with additional sites in North America, Asia and Europe. nLIGHT lasers are not only changing the way things are made, but what can be made.

This individual will perform helpdesk duties for the Vancouver, Camas, Hillsboro and remote teams providing technical support they may encounter in the operation of software, hardware, and operating systems for both on-premise and cloud systems.

ESSENTIAL FUNCTIONS / RESPONSIBILITIES:

• Provide user assistance with Windows 10, 7, XP operating systems
• Provide technical Helpdesk support remotely, online and face to face

• Performs diagnostic tests, modifies, or repairs hardware to the board or component level

• Establishes and maintains a parts inventory for personal computers, as well as other supplies and computer center-related materials
• Support desktop, laptop, and mobile device systems
• Troubleshoot and Implement desktop/laptop hardware
• Manage user accounts, computers, and groups in Active Directory and Office 365
• Maintain and support Audio/Video conferencing systems
• Resolve service requests and document details based on work performed in ticket tracking system
• Follow up with users to ensure positive resolution of tickets
• Create training documentation and guides for end users
• Provide user assistance with enterprise applications; Office 365, SharePoint, and other software
• Provide direct technical support to the executive staff
• Troubleshoot basic networking
• Comfortable working in factory floor cleanrooms environment
• Lift objects weighing up to 50lbs

QUALIFICATIONS & EXPERIENCE:

• College or IT trade school degree desired
• Requires a minimum of 2 - 5 years of related experience
• 2+ MCTS or other IT relevant certifications
• Substantial understanding of the job, and applies knowledge and skills to complete a wide range of tasks
• As a skilled specialist, completes tasks in creative and effective ways
• Works on assignments requiring considerable judgment and initiative in resolving issues or in making recommendations
• Understands implications of work and makes recommendations for solutions
• Self-motivated and works well with limited daily instruction or task management
• Determine methods and procedures on new assignments

nLIGHT is subject to US Export Control regulations. To qualify for this position, a Foreign Person (that is, not a US Citizen or legal Permanent Resident) must be eligible for a deemed export license under the US Department of Commerce and/or the US Department of State.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or age. For more information about our commitment to equal employment opportunity, please see these government posters: “EEO is the Law” and its accompanying temporary supplement. If you are an individual with a disability and need a reasonable accommodation in the application or hiring process, please contact Human Resources at (360) 566-4460 or Hr@nlight.net.