Help Desk Support Specialist

Love What You Do, Feel Valued, Grow & Thrive. Belmont Village communities are known across the nation for our high standard of operating, exceptional care, long tenured teams, innovative and award winning memory enrichment programming, and supportive employee culture. Belmont Village Senior Living employees have helped the company achieve the GREAT PLACE TO WORK® award, resulting in being named one of FORTUNE’s Top 50 Best Workplaces in Aging Services. Join our dedicated team and use your passion to make Belmont Village a Great Place to Work and Live!

PURPOSE

Provide Information Technology Help Desk support for Corporate, Regional and Community Staff's technical environment by accurately identifying, prioritizing, tracking and resolving the service request while ensuring world-class service.

Essential Functions

Help Desk Support

• Create, evaluate, prioritizes and resolve service tickets for incoming telephone, email, voice mail and in-person requests for assistance.
• Track service calls from initiation through completion and ensure user satisfaction, using the company tracking software.
• Gather information from users about the problem and, if necessary, lead the user through diagnostic procedures to determine the problem.
• Configure, install and maintain computers, printers and related network peripherals.
• Perform user account creation and administration to ensure that users gain access to network resources such as file storage, email and business applications.
• Clean-up terminated user's network and email accounts and data
• Troubleshoot problems to include individual and group file access, security, network connectivity and printer access and connectivity.
• Ensure that detected viruses are cleaned and take precautions for antivirus protection.
• Provide one-on-one user training on business applications.
• Perform desktop hardware and software installations, upgrades, license verification and configurations and provide user assistance where needed.

Requirements

• Must be fully vaccinated for COVID-19 and the flu
• High School diploma or equivalent accepted, college degree preferred.
• Minimum of 6-10 years of related technical Help desk support experience.
• Certified or structured advanced technical training.
• Strong computer skills and knowledge of Microsoft Office 365, Microsoft Active Directory, mobile device management, antivirus/malware, Help Desk Ticketing and Microsoft Exchange software products and desktop/laptop/mobile computer hardware.
• Knowledge of various business software applications is preferred.
• Proven ability to learn new or proprietary software.
• Strong customer service skills.
• Strong organizational and communications skills.
• Proven ability to perform duties in a fast-paced environment and meet deadlines.
• Participate in after hours on-call support.

WE CARE ABOUT YOU!

Belmont Village Senior Living offers full-time Corporate employees benefit plans including medical, dental, vision, prescription, paid vacation, paid holidays, paid personal days, 401(k) savings with employer match, short-term disability, long-term disability, and life insurance.