Help Desk Specialist

Lafayette Federal Credit Union has been dedicated to providing the highest level of service to our

members since 1935. We understand that in order to give the best to our members we must give the best to our team. As an institution, we are committed to the success of each employee and the betterment of our community. We are proud of our competitive pay and attractive benefits package that provides those with Lafayette Federal careers the resources needed to manage their heath, promote their well-being, and help plan an exciting future.

About the Position

We are currently seeking a Help Desk Specialist to join our Information Technology Department. Summarily, this position will provide assistance in ensuring the stable operation of the in-house computer network to include planning, designing, installing, configuring and maintaining network hardware, software and communication links while providing help desk support to both LFCU staff and members.

More specifically, the Help Desk Specialist will:

• Provide Help Desk services to credit union staff including Windows patching, triaging and resolving help desk tickets as they come.
• Troubleshoot PC hardware and software problems in a timely manner.
• Install appropriate hardware or software within the specified time frames.
• Handle mobile phone MDM setup, new user creation and terminated employee deletion.
• Provide friendly, professional and accurate service and support to all members and associates.
• Maintain and add to technical knowledge of computer hardware and software to ensure credit union has the ability to achieve its goals as outlined in the current operating plan.
• Respond quickly to all service requests and ensure problem resolution as quickly as possible.

Qualified candidates will have:

• A positive credit standing

Experience:

• Two to five years of similar or related experience.

Education:

• A high school education or GED is required
• A college degree or certification in networking or a relevant area in computer science. Preferably a degree from a four-year college with a major in computer science.
• CompTIA A+ and CompTIA Network+ certification(s) are preferred

Technical Skills:

• Excellent communication and interpersonal skills.
• Understanding of PC operating systems.
• Excellent application support experience with Microsoft Office Suite.
• Knowledge of applicable data privacy practices and laws.
• Experience in PC implementation and trouble-shooting.
• Experience in a virtual desktop environment is preferred but not required.
• Proficiency in MS Outlook, Excel, and Word

Physical Requirements and Work Environment:

• This position requires manual dexterity, the ability to lift files and open cabinets.
• This position requires bending, stooping or standing as necessary.
• This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.

*Lafayette Federal Credit Union is an Equal Opportunity and E-Verify Employer*

EOE/AA/VETERAN/DISABLED