HEAP Processing Clerk

• JOB DEFINITION:

PACE Energy and Environmental Services (EES) provides Home Energy Assistance, Weatherization and other services to low-income residents of the greater Los Angeles area. These programs provide utility bill assistance (Home Energy Assistance Program or HEAP) and install measures to help improve the energy efficiency, safety and comfort of eligible homes or apartment renters.

PACE is looking for a qualified applicant to fill the position of HEAP Processing Clerk to assist in the implementation of its HEAP operations. The successful must have a cheerful disposition, patience to deal with the public and willingness to help target clients who are eligible to receive HEAP assistance and services. S/he shall assist in processing client applications for assistance, answering inquiries regarding program eligibility and application requirements as well as providing budget counseling and energy efficiency/utility conservation to eligible clients. In particular, the successful applicant will perform the following duties and responsibilities:

II. POSITION RESPONSIBILITIES and DUTIES:

• Processes HEAP applications from beginning to completion (approval and dential);
• Performs data entry into the Serv-Traq System;
• Attends to walk in applicants, responds to client inquiries by phone or in person;
• Coordinates with utility companies for energy crisis intervention;
• Provides budget counseling and promotes energy efficiency conservation to clients;
• Ensures program compliance in all processes;
• Maintains confidential handling of all data;
• Other assigned duties, as necessary.

III. QUALIFICATIONS:

• High school graduate or GED equivalency
• Minimum of two years of excellent customer service experience, conducted with tact and patience
• Excellent oral and written communication skills, as well as telephone skills
• Knowledge of/experience using Microsoft Office programs (Word, Excel, Outlook, etc.)
• Ability to handle a high volume of work and multi-task in a fast-paced work environment
• Ability to cope and maintain composure in the presence of difficult clients and other challenges
• Bilingual in Armenian and/or Russian, a must; proficiency, both oral and writing in an Asian language a plus.

IV. PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to stand and walk. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

V. SPECIAL REQUIREMENTS:

The successful applicant must:

• Have the reliable and continuous use of an automobile with adequate insurance coverage. S/he must maintain a valid California driver’s license and adequate insurance coverage for the duration of his/her work with PACE.
• Have a good driving record and must present a DMV driving record printout upon interview.
• Pass PACE’s employment background verification.
• Pass a pre-employment physical examination that includes drug and alcohol testing.