Healthcare Quality Data Analyst II

Healthcare Quality Data Analyst II

- (3144311)

Massachusetts General Hospital, founded in 1811, is the original and largest teaching hospital of Harvard Medical School. MGH is a 960 bed hospital with Level I Trauma designation for adults and pediatrics as well as burn care. MGH was designated as the first Magnet Hospital in MA in 2003. MGH has five multidisciplinary care centers – known worldwide for innovations in cancer, digestive disorders, heart disease, transplantation and vascular medicine. MGH is proud of the care we provide to the community through our six licensed health centers. MGH sponsors Graduate Medical Education for 17 specialty areas and support training for nursing, pharmacy and the therapies. MGH is broadening its affiliations creating a broader network or family of facilities. The MGH conducts the largest hospital-based research program.
Established in 2007, The Edward P. Lawrence Center for Quality and Safety, MGH / MGPO drives the implementation of the Quality and Safety strategic plan. Broad responsibilities of the Center include management and oversight of Patient Safety, Quality Management, Patient Care Assessment, Quality Measurement and Analysis, Informatics, Reporting of Quality and Safety both to our internal and external constituents, Q&S research, Clinical Compliance and Process Improvement activities. Employing an interdisciplinary team of clinicians, data analysts, researchers, project managers and informatics professionals, CQS serves as an institutional resource to further the MGH’s and MGPO’s goal of leading the nation in quality and safety by creating the highest quality, safest care environment for our staff and patients. MGH ranks among the very top of U.S. News & World Report list of "America's Best Hospitals." Improving Quality and Safety at MGH remains one of the most important goals and institutional efforts are led by the Edward P. Lawrence Center for Quality and Safety.'

Under the general direction of the Senior Director for Quality Performance Management (the Director), the Data Analyst II (the Analyst) will provide analytic and project management support to high priority quality and safety initiatives throughout the institution. The Analyst will be responsible for acquisition, analysis, interpretation and reporting of clinical and administrative data to support a range of performance improvement and regulatory reporting efforts. The position requires strong analytical, project management and organizational skills, and excellent interpersonal and communication skills. The Analyst will support the Director and other customers of the Center for Quality and Safety to measure, report, summarize and communicate MGH performance on key quality and safety indicators. This requires experience with data exploration, integration, and retrieval from multiple databases, creativity and initiative to evolve the quality reporting to meet the needs of the changing healthcare environment. A willingness to learn and an ability to adapt to the rapidly changing quality reporting needs of the hospital is a must. The ideal candidate will have knowledge of content and methodology of healthcare quality measurement (e.g. basics of risk adjustment, benchmarking, performance management).

A. Analytic Support

• Works in partnership with the Director and Analyst Lead to summarize and track performance for:

o New initiatives in health equity centered on eliminating disparities in clinical care
o Supporting analytic needs for equity-related process improvement teams
o Summarizing performance, visualizing data and assisting with interpretation/communication to clinical teams

• Interprets and communicates performance data to clinical and executive audiences, including preparation of summaries and slide decks. Analyzes and critiques preview data, public data, payment reports, and/or rankings by organizations such as CMS, MassHealth, Leapfrog, US News, local media, etc.
• Works independently and collaboratively to define problems and clarify project objectives. Helps members of the department determine data needs and assists in designing tools and reports as necessary.
• Provides clearly written documentation of measure specifications and/or executive summary of report where appropriate.
• Participates in the development, validation, implementation, and maintenance of SQL queries for the successful extraction of appropriate data. Conducts careful quality assurance in a replicable and transparent manner.
• Ensures the accuracy of results to maintain the high quality and integrity of databases and CQS reports.
• Develops and maintains documentation on key processes.
• Supports Director and other Analysts to summarize and track performance for:

o Public quality and safety measures
o Regulatory reporting
o Government, commercial, and internal incented (Pay for Performance) measures
o Internal measures, e.g. readmission by department, that support MGH’s goals and/or strategy

• Assists in the design and production of several vehicles used to manage performance including but not limited to:

o MGH Key Clinical Outcomes and other executive level reports
o Annual Report on Healthcare Equity and Quality
o Design and maintenance of several Tableau-based reporting tools
o Pay for performance reporting
o MGH Q&S website
o Special requests from Clinical Departments
B. Project Management

• Approaches analytic work in an organized and efficient manner, coordinating logistics such as project timelines, agenda development, production and distribution of meeting minutes and documents, and preparation of reports on project status and activities to various audiences.
• Provides superior customer service always.

C. Support to Quality Management Team

• Provides ad hoc support to quality improvement committees as requested.
• Undertakes special projects as assigned by the Director.

Key relationships

• Establish strong working relationships with

o Quality Process Improvement Analysts, Project Managers and Consultants
o Applied Informatics Team
o CQS Consulting/Process Improvement Team
o Quality colleagues throughout the hospital
o Quality colleagues in Partners Quality, Safety, and Value
Bachelor’s Degree in Business, Health Policy, Public Health, or other related field required; Master’s Degree preferred.

• 2-3 years demonstrated experience in:

o Data management and reporting tools such as MS Access, MS Excel, SAS, SPSS or Stata
o SQL Server databases, with related tools such as Query Analyzer or SSMS
o Relational databases

• Experience with data collection, analysis and report formatting, as well as written and verbal presentation of analysis.
• Ability to work independently in a dynamic, fast-paced environment.
• Excellent organizational skills, ability to manage multiple tasks and projects, meet deadlines and manage to schedule.
• Excellent communication skills, with a capacity for analyzing and presenting data. Ability to communicate complex reports to a non-technical, clinical audience.
• High degree of professionalism, discretion, and confidentiality.
• Ability to develop effective relationships with a broad array of people from diverse backgrounds.
• Experience with the following is desirable:

o EPIC Electronic Medical Record
o Tableau Data Visualization software
o Healthcare quality measures
o Healthcare datasets (e.g. claims, administrative data, patient experience survey data, etc.)
EEO Statement
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.
Primary Location MA-Boston-MGH Main Campus Work Locations MGH Main Campus 55 Fruit Street Boston 02114 Job Data/Analytics Organization Massachusetts General Hospital(MGH) Schedule Full-time Standard Hours 40 Shift Day Job Employee Status Regular Recruiting Department MGH Quality and Safety Job Posting Jan 21, 2021