Healthcare Leadership Account Manager

An Account Manager is responsible for building and managing a territory that meets/exceeds company revenue and margin goals. They are responsible for the entire staffing solution including territory management, business development, sales, recruitment, candidate presentations, assignment/placement management, and customer satisfaction.

JOB DUTIES

Territory Management, Marketing & Order Fulfillment *

• Develop and manage a territory that results in achieving the financial objectives established by the Manager
• Serve as the primary point of contact for both clients and candidates
• Profile and research companies and contacts:
  • Identify hiring officials, their contact information, and hiring authority
  • Analyze the sales potential within the account or target and establish a strategy to achieve revenue target for each
  • Identify competitors within the account and any existing contractual agreements
  • Identify cross selling opportunities
• Develop strategies as to call frequency, company contact penetration, and market penetration
• Achieve weekly minimum expectations for number of marketing calls, job orders, and send outs/interviews, billed working hours, and direct/contract margin dollars
• Make personal onsite sales visits to secure job orders, clients, and business opportunities
• Represent C&A at outside functions and utilize networking opportunities to establish new business leads
• Execute contracts and/or send appropriate correspondence
• Deliver exceptional customer service that meets or exceeds corporate customer service score goals

Recruiting *

• Sourcing:
• Source job candidates through cold calling, web postings, job boards, web mining, print ads, campus recruiting, job fairs, soliciting referrals, social networking, reference contacts, etc.
• Manage job board content; creating, posting, editing, and refreshing job postings on an as-needed basis
• Interviewing , Presentations, & Candidate Matching:
• Conduct interviews according to division procedures, reviewing the applicant’s work information and determining the potential match with open job orders or future employment opportunities
• Determine, administer, and score assessments relative to the candidate’s position(s)
• Develop and maintain relationships with the most viable candidates – ensuring all information is current and properly documented regarding qualifications, availability, preferences, etc.
• Determine qualified candidates for each job order – thus initiating a send out
• Prepare the candidate and coordinate the client interview
• Follow up with the client to sell the employee as a match
• Negotiate the assignment/placement details (bill rate, start date, etc., and close the business)
• Operations:
  • Verify background information including work references, educational degree, drug screen, and other employment verifications required by the company or client

Assignment/ Placement Management *

• Manage all aspects of the employee/client assignment/placement including compliance of all hireflow and client specifications
• Make first day and regular employee checks, process weekly payroll, monitor payables, and client satisfaction
• Resolve any problems according to C&A’s value statements
• Look for opportunities to expand business within the account

Behavioral Competencies *

• Attitude & Effort: Displays a willingness to learn, accepts coaching/feedback, and practices the effort/activity required to succeed
• Customer Satisfaction: Provides prompt, quality service to internal and external customers, creates effective working relationships and works to resolve issues effectively and professionally
• Teamwork/Cooperation: Builds relationships with co-workers and supervisors by helping others, offering assistance, and supporting what’s best for the team/department
• Time Management: Prioritizes job duties and organizes work responsibilities efficiently by planning and time-blocking
• Mission & Values: Portrays the company’s mission and value statements in all business conversations, transactions, and decisions

Systems & Tools *

• Demonstrate proficiency in utilizing computer systems/applications (i.e., MS Office, Remi, Notes, Internet) to satisfactorily perform the job functions and duties associated with the position

Perform other duties as assigned by the Manager or as the situation dictates.

• DENOTES ESSENTIAL JOB FUNCTIONS

KNOWLEDGE, SKILLS & ABILITIES

The ability to:

• Utilize a touch-tone telephone, view a PC screen, type at least 35 words per minute, and demonstrate proficiency in basic Windows operations
• Speak and write professionally and follow oral or written instructions
• Establish a working relationship with employees, clients and candidates
• Organize workload, multi-task, and work with a sense of urgency and efficiency
• Proficiently use MS Office software applications and the Internet

EDUCATION & EXPERIENCE

• Preferred two years of sales, account management, business development, or related experience
• High school education required. Bachelor’s degree preferred- a combination of education and relative experience will be considered

WORK SCHEDULE & ATTENDANCE

Employee will follow the work schedule assigned by the Manager and must comply with the attendance and punctuality requirements established by their division. A typical Account Manager schedule consists of a 45-hour week, Monday – Friday, with a one-hour lunch break. Attendance is mandatory.*

WORK ENVIRONMENT

The position will be performed indoors in normal office working conditions. Noise levels are generally quiet and sitting/walking requirements are frequent to constant. The duties of this position must be performed in a company approved work facility/location.