Healthcare Collections- Self Pay (Northridge, CA)

Careers that Change Lives

In this exciting role as a Credit Collections Clerk II you will work within Patient Financial Services Refunds team as a Refunds and Credit specialist handling high volume of account reconciliation processing transfers, pulling EOB’s, submitting refund, adjustment, write off requests, making outbound calls as needed to resolve credit balances and update accounts with appropriate transactions and notes.

We seek out and hire a diverse workforce at every level. We need fresh ideas and inclusive insights to continue to be an innovative industry leader — that’s why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients.

This is hybrid position; employees must be able to work onsite at our Northridge, CA Medtronic facility as well as remotely.

A Day in the Life

• Responsible for handling high volume of credit accounts requiring resolution and reconciliation to resolve a credit balance

• Handle written and verbal inquiries to payors to analyze and problem solve account issues to full resolution.

• Escalate complex accounts as necessary to the appropriate department or supervisor.

• Assist as assigned with correspondence, e-mails, voicemails, write-offs, and other projects as the needed.

• Understand and answer questions regarding Explanation of Benefits (EOB).

• Maintain work view at inflow to ensure prompt account resolution to minimize workload.

• Meet standard of 95% or higher of productivity goal and maintain an average quality score of 2.80 or above.

• Collaborate with unit Leadership and departments across the revenue cycle to ensure prompt resolution to credit accounts

• Collaborate with the peers and leadership on assigned projects as needed

• Assist with assignments as directed by management

Must Have: Minimum Requirements

• High School Diploma or equivalent required.

• 0 years of relevant experience

Nice to Have

• Prior healthcare experience on Centricity GE system and SAP

• Working in a medial group performing collection activities, healthcare facility, Medical Group

• Extensive related knowledge with Government Payors (Medicare / Medicaid), processing of insurance claims and reading EOB’s (explanation of benefits)

• Ability to be flexible with working hours given adequate notice.

• Ability to accept and carry out oral and written instructions accurately

• Excellent interpersonal skills to communicate effectively and diplomatically with internal and external customer both in person and over the telephone.

  
  

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers.