Healthcare Call Center Representative

Call Center Representative Job Summary

As a Patient Service Representative you will answer incoming calls from Patients who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. You will also inform customers of the product terms and features and project a professional company image through voice and online interactions.

Responsibilities and Duties

• Assist Patient's in the new/reorder process
• Managing large amounts of inbound calls in a timely manner
• Identifying patients’ needs, clarify information, research every issue and providing solutions
• Evaluate patient's demographics and information as needed to complete requested orders
• Process orders using Byram customized system (ERP)
• Maintain patient's records by updating account information
• Recommend additional products that may be necessary or available to the customer

Qualifications and Skills

• Superior listening, verbal, and written communication skills
• Excellent data entry and typing skills
• Knowledge of customer service practices and principles
• Ability to handle the stressful situation appropriately
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• 1-3 years of experience in customer service

Company Profile

Byram has been a national leader in disposable medical supply delivery since 1968. Byram provides quality supplies, services, and support, specializing in diabetes supplies, ostomy supplies, wound care supplies, Urology supplies, incontinence supplies, and enteral nutrition products. Byram Healthcare is here to deliver the products, services, and support needed to maximize clinical outcomes and manage complicated benefits.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Tuition reimbursement

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer Service: 1 year (Preferred)

Work Location:

• One location

Benefit Conditions:

• Only full-time employees eligible

Work Remotely:

• No

COVID-19 Precaution(s):

• Temperature screenings
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place