Health Worker 2 (Interpreter Services) (2586)

The San Francisco Department of Public Health is accepting applications for class 2586 Health Worker 2 (Interpreter Services) to function as a Medical Interpreter for the Zuckerberg San Francisco General Hospital and Trauma Center (ZSFG), Interpreter Services Department. Positions are located at various locations at ZSFG.

The eligible list resulting from this Class Based Test (CBT) announcement will be used to fill future vacancies in this class and specialty for the duration of the eligible list.

Shift: Varies depending on position. Days, evenings, weekends, and/or holidays may be required.

• Application Opening - March 8, 2022
• Application Deadline - March 22, 2022
• Salary: $30.29-$36.80 Hourly / $5,250.00-$6,379.00 Monthly / $62,998.00-$76,544.00 Yearly (Click here for more information)
• Recruitment Id: REF8285I/H00006

Under supervision, the Health Worker 2 (Interpreter Services) performs a wide variety of paraprofessional duties in a service program of the Department of Public Health. The Health Worker II (Interpreter Services) is responsible for providing language assistance to non-English and limited English speaking clients who are seeking health care or are visitors at various San Francisco Department of Public Health facilities. The essential duties include:

• Provides interpreter services in person, by telephone and video to limited English speaking clients and their families in various venues within the San Francisco Department of Public Health;
• Translates correspondence, medical histories, medical procedures and instructions, medical consent forms, patient education brochures and other documents as necessary;
• Serves as office dispatcher and dispatches interpreters to the appropriate departments by using all available resources;
• Performs telephone dispatching;
• Performs incidental clerical duties such as keeping records, answering the telephone and arranging client appointments; and
• Performs computer data entry.

The Health Worker 2 (Interpreter Services) performs other related duties as assigned/required.

Working Conditions: Some positions may require employees to work directly with individuals within locked jails or psychiatric facilities, the homeless population, and individuals who have or are carriers of infectious/communicable diseases. Some positions may also require exposure to inclement weather conditions and/or heavy lifting.

Experience:
1. One (1) year of verifiable experience within the last five (5) years, performing a combination of at least two (2) of the following duties: Serving as a liaison between targeted communities and healthcare agencies; providing culturally appropriate health education/information and outreach to targeted populations; providing referral and follow up services or otherwise coordinating care; providing informal counseling, social support and advocacy to targeted populations; escorting and transporting clients; providing courier/dispatcher functions; performing pre-clinical examinations of vital statistics, such as measuring a patient’s weight, height, temperature and blood pressure; AND

SPECIAL CONDITIONS

2. One year of verifiable experience working as a Medical Interpreter; OR

3. Possession of a Certificate of Completion of a Medical Interpreter educational program from an accredited college or university; OR

4. Possession of a national certification in Interpreting from the Certification Commission for Healthcare Interpreter (CCHI) or the National Board of Certification for Medical Interpreters (NBCMI); OR

5. Possession of a Bachelor’s Degree or higher in Interpreting or Translation and Interpretation from an accredited college or University; AND

6. Bilingual in English and various other languages (e.g. Spanish, Mandarin, Cantonese)

Substitution: Possession of a Community Health Worker Certificate from City College of San Francisco can substitute for 6 months of experience for minimum qualification #1.

One year of full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

The above minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this classification.

Verification of Experience:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. http://sfdhr.org/getting-job#verification

Verification of Education: If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/how-verify-education-requirements.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Any experience or education field that lists see resume will not be considered.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures:
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ)
Applicants will be required to complete a Minimum Qualification Supplemental Questionnaire (MQSQ) at any point in the recruitment process. The MQSQ will be emailed to the address listed on the applicant’s online job application. Applicants must complete and submit the MQSQ as directed in the time frame indicated to continue in the recruitment process. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Written Examination (Weight: 100%)
Candidates who meet the minimum qualifications will be invited to participate in an in person written multiple-choice examination designed to measure the knowledge, skills, and abilities in job related areas which may include but not be limited to:

• Ability to establish and maintain effective and cooperative working relationships by demonstrating leadership;
• Ability to work in a culturally diverse setting with clients who are disabled, physically and chronically ill and/or who may have behavioral health issues;
• Ability to apply de-escalation and counseling techniques when dealing with patients/clients;
• Ability to interview patients/clients to evaluate their capabilities, needs, interests and the ability to exercise good judgment when making a patient/client determination;
• Ability to read, comprehend and interpret information to communicate in a clear and concise manner including the ability to provide educational information about health programs to patients/clients;
• Ability to type and enter data/information accurately and the ability to coordinate and schedule patient/client appointments;
• Ability to prepare, organize, code and index records and files;
• Knowledge of and ability to interpret and apply office policies, laws, regulations (e.g. HIPPA) and procedures in a medical setting.

A passing score must be achieved on the written multiple-choice examination in order to continue in the recruitment process. Successful candidates will be placed on the eligible list in rank order according to their written examination score.

This is a standardized examination; therefore, test questions and test answers are not available for public inspection or review.

The Multiple-Choice Test Preparation Manual, designed to provide tips and guidance on how to prepare and take multiple-choice examinations, can be obtained at: http://sfdhr.org/sites/default/files/FileCenter/Documents/18426-Multiple%20Choice%20Test%20Prep%20Manual.pdf

Language Proficiency Exam:
Candidates deemed qualified who meet the special condition target language must pass a departmentally approved language proficiency exam prior to appointment. Only those eligible candidates who pass the bilingual proficiency test will be considered for the bilingual position.

Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores, and number of eligible candidates. Applicant information, including names of applicants on the eligible lists, shall not be made public unless required by law. However, an eligible list shall be made available to public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g. as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be twelve (12)
months and may be extended with the approval of the Human Resources Director.
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• Statement on Equity, Diversity, and Inclusion: At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.
• Licensure/Certification/Registration:Valid licensure/certification/registration as a requirement to perform the job must be kept current throughout length of employment. Failure to demonstrate/show proof of possession of required valid licensure/certification/registration may result in dismissal and/or termination of employment.
• Note on ICARE: Willingness to uphold/abide by ZSFG’s ICARE (I-Introduce, C-Connect, A-Ask, R-Respond, E-Exit) philosophy for employee and patient interactions: https://zuckerbergsanfranciscogeneral.org/about-us/.
• Note on Electronic Health Record (EHR): The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.
• Note on Personal Protective Equipment (PPE): Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing.Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a FaceFitting Respirator.
• Medical Examination/Drug Testing: Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test
• Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights,can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.
• Commitment to providing first-class care and service to all members of the DPH service population, with heightened sensitivity and awareness to racial, ethnic, and culturally diverse members of the DPH’s workforce and patient populations.
  Desire and commitment to lead and participate in antiracism, racial justice, and equity work that impacts quality of patient care, and improvements in employee experiences; along with the commitment and fortitude to push and drive change in these areas.
  Desire to work with, relate to, serve, and support a diverse workforce and patient population.
  Commitment to health equity with a specific lens and focus on race, ethnicity, gender, sex, and sexuality.
• A COVID-19 Vaccine Booster is required for all San Francisco Department of Public Health employees as a Condition of Employment effective March 1, 2022.

Additional information regarding Employment with the City and County of San Francisco:

• Information about the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Workers
• Reasonable Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Seniority Credit in Promotional Exams
• Diversity Statement

HOW TO APPLY
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen
• Please ensure that you clearly answer all of the language skills ability questions when you apply. Applicants must indicate on the application form the language(s) in which they claim proficiency.

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Juliette Soto at Juliette.Soto@sfdph.org or (415)554-2915.

All your information will be kept confidential according to EEO guidelines.

CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment. For details on how it is applicable to your employment, please click here.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.