Health Information Management Technician I

Shift: Full time, Days

Reporting and accountable to the Manager of Health Information Management Operations ; facilitates the processing and maintenance of patient medical records utilizing multiple computer based record systems; responds to patient, physician and other inquiries related to medical records.

1. Retrieves records for scanning from drop-off shelf Completes scanning and indexing with the highest quality on a daily basis.

2. Performs prepping and scanning of records. Removes staples, paper clips, bands, etc. and scans documents. Identifies pages that did not scan well and re-scans documents accordingly.

3. Routes results to the appropriate physicians as they get scanned to the medical record.

4. Able to identify correct referral orders in Epic and closes them appropriately when scanning the report to the patient’s chart.

5. Able to identify appropriate NCH forms and documents to be scanned into the legal record and reports all unidentifiable forms to the Manager of HIM.

6. Works on Epic work queues for failed interfaced reports. Validates correct patient and demographics and corrects errors. Sends report back into Epic, ensuring it files to the correct patient under the correct report type.

7. Sets up new physicians in the Nuance system as needed

8. Answers department calls with excellent customer service. Routes callers appropriately.

9. Performs Release of Information for other healthcare facilities and assists patients on retrieving copies of their medical records. Routes the legal medical record to the appropriate requester via Right Fax.

10. Responds to requests for records from various outside sources in a timely manner ensuring appropriate approvals are in place, requested records are available, and that all records release policies are followed.
11. Maintains Right Fax work queues. Resends failed routing or researches the reason for failures. Maintains all scanning equipment on a daily basis and able to troubleshoot equipment issues.

12. Completes monthly chart audits to determine the timeliness of H&P and Operative reports

13. Knowledgeable with all HIPAA requirements and medical records regulations

14. Works on special projects as requested by HIM Management.

15. Adheres to all Northwest Community Hospital standards, policies, and procedures.

Qualifications

1. High School diploma required.

2. One year medical record experience in a healthcare environment with knowledge of and experience with health information computer systems preferred.

3. Knowledge of Medical Terminology preferred.

4. The analytical skills necessary to resolve errors effectively and to identify opportunities for improvement.

5. The organizational skills necessary to prioritize and complete multiple detail oriented tasks simultaneously.

6. Ability to work efficiently with minimal supervision in a fast paced environment while exercising attention to detail and independent judgment within stated guidelines

7. The verbal communication skills necessary to present information in a clear, concise manner.

8. The customer service skills necessary to interact positively with patients, physicians, staff and others that request information from the department.

PHYSICAL REQUIREMENTS:
1. Requires moderate physical effort. May require continuous standing or walking. May require frequent lifting or moving of average weight material, occasional moving or lifting of heavy weight material.
2. Requires moderate physical effort including reaching, pulling, bending and stooping. May require continuous standing or walking. May require frequent lifting or moving of average weight material, occasional moving or lifting of heavy weight material.
3. Flow of work and character of duties involves normal mental and visual attention at all times.
WORKING CONDITIONS
1. Typical office working conditions. Absence of disagreeable elements. Probability of injury is small.

About Us
Serving Chicago's northwest suburbs since 1959, we are an independent, not-for-profit healthcare system dedicated to providing outstanding care in the communities we call home. Our comprehensive, patient-centered system of care has dozens of locations throughout the area.
Our award-winning care has been recognized on a national level. Some of our top awards include:

• America's 250 Best Hospitals™ Award recipient for three years in a row from Healthgrades®
• Magnet® designation for nursing excellence, received consecutively since 2006
• The Joint Commission's Gold Seal of Approval and Comprehensive Stroke Center designation

Our team includes:

• 4,000 employees
• 1,200 physicians on staff
• 200 primary are and specialty physicians

Annually, we treat an average of 20,000 inpatients and provide:

• 350,000 outpatient visits
• 76,000 emergency department visits
• 38,000 home care visits
• 2,700 newborn deliveries

A growing healthcare system
Over the years, we have continued to grow to meet the area's changing needs. Today, we're a world-class healthcare provider that combines compassionate care with a healing environment, cutting-edge clinical expertise and state-of-the-art facilities, including:

• A 509-bed hospital, including the South Pavilion with 200 private rooms
• The William J. and Marian H. Busse Center for Specialty Medicine, an eight-floor facility housing physician offices, medical specialty services and advanced diagnostic technology
• A Level III NICU, Level II Trauma Center and a dedicated pediatric emergency department
• Five Immediate Care Centers, in Buffalo Grove, Kildeer, Mount Prospect, Palatine and Schaumburg
• 23 physician offices in Arlington Heights, Buffalo Grove, Kildeer, Mount Prospect, Palatine, Rolling Meadows and Schaumburg
• Nine outpatient imaging locations that provide advanc emergency department
• Five Immediate Care Centers, in Buffalo Grove, Kildeer, Mount Prospect, Palatine and Schaumburg
• 23 physician offices in Arlington Heights, Buffalo Grove, Kildeer, Mount Prospect, Palatine, Rolling Meadows and Schaumburg
• Nine outpatient imaging locations that provide advanced imaging technology, including MRI, CT, ultrasound, X-ray and 3D mammography
• 13 clinical laboratory sites in seven suburbs and at the hospital
• 33-bed acute inpatient rehabilitation unit and seven outpatient rehabilitation centers
• The Wellness Center, a premier health and fitness center and spa on the NCH campus
• A full-service, retail pharmacy on the hospital campus

Primary Location: United States-Illinois-Arlington Heights

Work Locations: 3040 Salt Creek - Shared Svcs 60005

Job: Health Information Management

Shift: Day Job

Employee Status: Regular